# All my Syncstores are gone in Devonthink Pro Office

**URL:** <https://discourse.devontechnologies.com/t/all-my-syncstores-are-gone-in-devonthink-pro-office/49862>\
**Category:** DEVONthink\
**Created:** [September 7, 2019, 7:28am UTC](https://discourse.devontechnologies.com/t/all-my-syncstores-are-gone-in-devonthink-pro-office/49862 "2019-09-07T07:28:00Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![ChrisD](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/c/eada6e/32.png) [@ChrisD](https://discourse.devontechnologies.com/u/ChrisD)\
**Post date:** [September 7, 2019, 7:28am UTC](https://discourse.devontechnologies.com/t/all-my-syncstores-are-gone-in-devonthink-pro-office/49862/1 "2019-09-07T07:28:00Z")

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I didn’t use Devonthink for a while on my Macbook and when I opened it today, I saw, that there was no sync happening and the menu option was greyed out.  
After checking Settings -\> Sync, I saw, that all my sync store settings are gone. Neither my iCloud sync store nor my dropbox sync store are listed there.  
In Devonthink To Go, those syncstores are still available.

So my question is, how can this happen and is there an easy fix to get the syncstores again back in Devonthink Pro Office.

The Devonthink Office Pro version number is 2.11.3

Thank you in advance for your help,

Christian

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**Author:** ![ChrisD](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/c/eada6e/32.png) [@ChrisD](https://discourse.devontechnologies.com/u/ChrisD)\
**Post date:** [September 7, 2019, 8:01am UTC](https://discourse.devontechnologies.com/t/all-my-syncstores-are-gone-in-devonthink-pro-office/49862/2 "2019-09-07T08:01:48Z")

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Ok, I remembered my passwords and was able to setup the syncstores again in Devonthink Pro Office.  
I assume, this was because I got a new Macbook and restored it from an iCloud backup. I assume, the syncstore settings had not been saved there.

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [September 7, 2019, 2:06pm UTC](https://discourse.devontechnologies.com/t/all-my-syncstores-are-gone-in-devonthink-pro-office/49862/3 "2019-09-07T14:06:25Z")

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Glad you got it figured out.

> I got a new Macbook and restored it from an iCloud backup

iCloud is not meant as a backup for a machine. Time Machine is and would include the items you were missing.

Also, We strongly advocate proper primary backups using TimeMachine (or similar snapshot-style backup applications) and external drives. Also, you should read the recent series of articles we posted: [DEVONtechnologies | Search & Find](https://www.devontechnologies.com/search?q=backups&from=blog%E2%80%8B)

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**Author:** ![ChrisD](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/c/eada6e/32.png) [@ChrisD](https://discourse.devontechnologies.com/u/ChrisD)\
**Post date:** [September 7, 2019, 2:10pm UTC](https://discourse.devontechnologies.com/t/all-my-syncstores-are-gone-in-devonthink-pro-office/49862/4 "2019-09-07T14:10:14Z")

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> [@BLUEFROG](#):
>
> iCloud is not meant as a backup for a machine. Time Machine is and would include the items you were missing.

Sorry, my fault. I restored from a time machine backup and not from iCloud.

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [September 7, 2019, 2:14pm UTC](https://discourse.devontechnologies.com/t/all-my-syncstores-are-gone-in-devonthink-pro-office/49862/5 "2019-09-07T14:14:34Z")

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No worries!

The backup should have included the sync settings as it should contain the `~/Library/Application Support/DEVONthink Pro 2` directory.

Either way, you’re back on track. 🙂

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**Author:** ![ChrisD](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/c/eada6e/32.png) [@ChrisD](https://discourse.devontechnologies.com/u/ChrisD)\
**Post date:** [September 7, 2019, 2:57pm UTC](https://discourse.devontechnologies.com/t/all-my-syncstores-are-gone-in-devonthink-pro-office/49862/6 "2019-09-07T14:57:35Z")

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> [@BLUEFROG](#):
>
> The backup should have included the sync settings as it should contain the `~/Library/Application Support/DEVONthink Pro 2` directory.

Ok, thanks for the information. At least I did not exclude this folder from the backup 😃.  
It’s all fine and running again.