When scanning I get a blank overview in DT 3.5.
I thought this was a problem with the Canon multifunction but I saw that, when using the scanner with other apps like Apple Preview, all was working well.
Scanning works in DT because I obtain a correct document. But the overview screen is blank. If I’m sure with the settings I can scan but if something has to be changed or if I want to draw an area it’s not really possible.
I didn’t have this problem with the previous DT3 versions
Do you get an error message or just a blank preview?
Is anything logged to Windows > Log or an alert shown after clicking the Overview button?
No alert, I said
Did the scanner attempt to do the overview scan either when first connecting to the scanner or by pressing the Overview button?
It did when I selected the scanner, as usual. I saw the progress bar. But, after, nothing else than the screen I published here. And, if I use the Overview button, it’s the same.
Do you actually have two scanners?
Can you choose Help > Report Bug while pressing the Alt modifier key and mark it for the attention of Alan - thanks!
No, only one scanner and I see on its screen that it correctly receives the call
I did it, it opens a new mail with attachments and I only need a mail address to send
Send it to support @ devontechnologies .com (minus the spaces, of course)
Perhaps it could help if I download a previous release ? Just to see there is no problem with previous releases, as I remember
When I saw 3.5.1 update I started to hope.
But the update doesn’t fix the problem.
And if I select custom size I can’t see the chosen zone.
And, I forgot, it’s not only the preview which isn’t displayed, the final scan too. It means that I have this screen during all the scan process. But, when the scan is finished, I can verify it is correct when selecting the generated document.
I have just sent you a message via the support ticket for this issue.