# Bought DevonSphere Express though Apple's app store but ...

**URL:** <https://discourse.devontechnologies.com/t/bought-devonsphere-express-though-apples-app-store-but/23224>\
**Category:** DEVONsphere\
**Created:** [November 28, 2017, 5:01am UTC](https://discourse.devontechnologies.com/t/bought-devonsphere-express-though-apples-app-store-but/23224 "2017-11-28T05:01:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![mjanneh](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/m/91b2a8/32.png) [@mjanneh](https://discourse.devontechnologies.com/u/mjanneh)\
**Post date:** [November 28, 2017, 5:01am UTC](https://discourse.devontechnologies.com/t/bought-devonsphere-express-though-apples-app-store-but/23224/1 "2017-11-28T05:01:18Z")

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Hi  
I have bought DevonShpere Express through Apples App Store, but when I try to start the program it asks for a license …?

I have DevonThink Pro, DevonNote, DevonAgentExpress and a non-working DevonSphere - the last three I tried before deciding to buy. I have uninstalled the programs before buying them at the App Store but I wonder if some old stuff is still around.

I uninstalled by dragging the programs one by one from the Program Folder to the bin. My OS interface isn’t English and hence the names of the system folders might also differ - occasionally, that can cause problems, too?

Bw,  
Marianne

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**Author:** ![eboehnisch](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/eboehnisch/32/38699_2.png) [@eboehnisch](https://discourse.devontechnologies.com/u/eboehnisch)\
**Post date:** [November 28, 2017, 10:22am UTC](https://discourse.devontechnologies.com/t/bought-devonsphere-express-though-apples-app-store-but/23224/2 "2017-11-28T10:22:43Z")

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Maybe you already had it installed earlier and now you have two copies of it on your Mac? Try looking with Spotlight for “DEVONsphere kind:application” and you should locate all existing copies. Trash the non-App-Store one and launch the other.

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**Author:** ![mjanneh](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/m/91b2a8/32.png) [@mjanneh](https://discourse.devontechnologies.com/u/mjanneh)\
**Post date:** [November 30, 2017, 2:48pm UTC](https://discourse.devontechnologies.com/t/bought-devonsphere-express-though-apples-app-store-but/23224/3 "2017-11-30T14:48:32Z")

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> [@eboehnisch](#):
>
> Maybe you already had it installed earlier and now you have two copies of it on your Mac? Try looking with Spotlight for “DEVONsphere kind:application” and you should locate all existing copies. Trash the non-App-Store one and launch the other.

That was exactly what I had - together with a stubborn icon in the launchpad. problem solved. Thank you!

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**Author:** ![msstdf](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/m/53a042/32.png) [@msstdf](https://discourse.devontechnologies.com/u/msstdf)\
**Post date:** [February 22, 2024, 6:15pm UTC](https://discourse.devontechnologies.com/t/bought-devonsphere-express-though-apples-app-store-but/23224/4 "2024-02-22T18:15:18Z")

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Thank you very much. That’s exactly what I was looking for. I only had the direct Devon version on my computer, I had apparently deleted the app store version. Download from the store was refused because a version was already there. The solution was to delete the existing version and download again from Appstore.

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [February 22, 2024, 7:30pm UTC](https://discourse.devontechnologies.com/t/bought-devonsphere-express-though-apples-app-store-but/23224/5 "2024-02-22T19:30:42Z")

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Welcome @msstdf  
We recommend using our free-world version over the App Store version.  
Also, make sure you have given it **Full Disk Access** , **Accessibility** privileges, and allow any **Automation** requests it makes.