# Cannot capture clutter-free web archives

**URL:** <https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132>\
**Category:** DEVONthink To Go\
**Tags:** devonthinktogo3, bug-report\
**Created:** [April 29, 2021, 3:27am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132 "2021-04-29T03:27:23Z")\
**Posts on this page:** 20\
**Page:** 1

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**Author:** ![kansaichris](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/kansaichris/32/19616_2.png) [@kansaichris](https://discourse.devontechnologies.com/u/kansaichris)\
**Post date:** [April 29, 2021, 3:27am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/1 "2021-04-29T03:27:23Z")

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I just upgraded to DEVONthink to Go 3 and am unable to capture clutter-free web archives. Every time I try, the share extension simply creates a 0-byte bookmark, instead. Is this a known issue and, if so, is there any way to work around it?

Thanks!

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**Author:** ![chrillek](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/chrillek/32/29340_2.png) [@chrillek](https://discourse.devontechnologies.com/u/chrillek)\
**Post date:** [April 29, 2021, 7:17am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/2 "2021-04-29T07:17:36Z")

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I do not remember seeing this problem mentioned before. Does it happen with _all_ URLs or only some of them? In the latter case, it might be helpful to post URL(s) where it does not work.

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**Author:** ![kansaichris](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/kansaichris/32/19616_2.png) [@kansaichris](https://discourse.devontechnologies.com/u/kansaichris)\
**Post date:** [April 29, 2021, 7:31am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/3 "2021-04-29T07:31:23Z")

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This seems to happen with _all_ URLs. Here are a few examples:

> **[Thoughts and Observations on This Week’s ‘Spring Loaded’ Apple Event](https://daringfireball.net/2021/04/spring_loaded_thoughts_and_observations)**
>
> Apple Card Family, Apple Podcast Subscriptions, Purple iPhones 12, AirTags, speed-bumped Apple TV 4K, new iMacs, and new iPad Pros. And a new remote control.

> **[See-Through Sidewalks: Daylight Helps Scared Salmon Brave the Seattle...](https://99percentinvisible.org/article/see-through-sidewalks-daylight-helps-scared-salmon-brave-the-seattle-shoreline/)**
>
> For decades, Seattle planners have been exploring a radical overhaul where the city meets the Puget Sound, much of which has now been implemented. For humans, the surface experience has changed dramatically, but below, too, other species are...

> **[A Long Walk Along Japan’s Historic Nakasendo Highway to Eat Pizza Toast](https://kottke.org/20/08/a-long-walk-along-japans-historic-nakasendo-highway-to-eat-pizza-toast)**
>
> Last year, Craig Mod walked 620 miles from Tokyo to Kyoto along the Nakasendō historic highway and along the way he

Every resulting database entry looks like this:

 ![image](https://devontech-discourse.s3.dualstack.us-east-1.amazonaws.com/uploads/original/3X/0/9/09d8b25a07fe0f01ab94757cb976d88fc167d601.jpeg)

When I click **Download (0 bytes)**, I am shown an error message stating that DEVONthink to Go “couldn’t download document”:

 ![image](https://devontech-discourse.s3.dualstack.us-east-1.amazonaws.com/uploads/original/3X/4/d/4d554fd99fb53221a960cd5625a48142b739da37.jpeg)

Strangely enough, these items all sync to my Mac as non-zero-byte Web internet locations, but _not_ as clutter-free web archives. Any idea what may be causing this?

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**Author:** ![rmschne](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/8baadc/32.png) [@rmschne](https://discourse.devontechnologies.com/u/rmschne)\
**Post date:** [April 29, 2021, 7:52am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/4 "2021-04-29T07:52:09Z")

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Very strange, I agree. I tried same with the first URL to Daring Fireball, and from Safari on iPhone I “shared” to DEVONthink ToGo 3.0.6 on IOS 14.4.2 three ways: Bookmark, Web Archive, and Web Archive (clutter-free). And all three worked fine, and then immediately and successfully synced across to my desktop DEVONthink (via Bonjour).

Setting? Corruption? Struggling with a useful thought!

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**Author:** ![chrillek](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/chrillek/32/29340_2.png) [@chrillek](https://discourse.devontechnologies.com/u/chrillek)\
**Post date:** [April 29, 2021, 8:00am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/5 "2021-04-29T08:00:15Z")

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I can confirm @rmschne’s observation (tried only the first of your URLs): clutter free webarchive works fine for me (Safari, iOS 14.5, DTTG 3.0.6.  
Just a stupid question: Did you reboot your device after upgrading DTTG? The share menu is known to behave erratically after an app upgrade/update…

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**Author:** ![kansaichris](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/kansaichris/32/19616_2.png) [@kansaichris](https://discourse.devontechnologies.com/u/kansaichris)\
**Post date:** [April 29, 2021, 10:41am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/6 "2021-04-29T10:41:08Z")

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> [@rmschne](#):
>
> I tried same with the first URL to Daring Fireball, and from Safari on iPhone I “shared” to DEVONthink ToGo 3.0.6 on IOS 14.4.2 three ways: Bookmark, Web Archive, and Web Archive (clutter-free). And all three worked fine, and then immediately and successfully synced across to my desktop DEVONthink (via Bonjour).

Thanks for checking! 🙇🏻‍♂️

> [@chrillek](#):
>
> Just a stupid question: Did you reboot your device after upgrading DTTG? The share menu is known to behave erratically after an app upgrade/update…

That’s actually a really good question! I couldn’t remember, so I just tried rebooting my device (an iPhone 12 mini) and unfortunately the issue is still preventing me from capturing clutter-free webarchives with DEVONthink to Go 3.0.6 on iOS 14.4.2.

Any other ideas?

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [April 29, 2021, 11:01am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/7 "2021-04-29T11:01:29Z")

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Does it work if you’re not using clutter-free?

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**Author:** ![kansaichris](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/kansaichris/32/19616_2.png) [@kansaichris](https://discourse.devontechnologies.com/u/kansaichris)\
**Post date:** [April 29, 2021, 2:12pm UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/8 "2021-04-29T14:12:55Z")

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Yes, as far as I can tell I am able to capture ordinary web archives just fine.

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**Author:** ![kansaichris](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/kansaichris/32/19616_2.png) [@kansaichris](https://discourse.devontechnologies.com/u/kansaichris)\
**Post date:** [April 30, 2021, 1:14am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/9 "2021-04-30T01:14:09Z")

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Update: I just tried to capture a web archive of the following URL via the share extension, and when I went to open DEVONthink to Go it crashed.

> **[Like Bok Choy? You'll Love This Vegetarian Stir Fry](https://www.thespruceeats.com/bok-choy-shiitake-mushroom-stir-fry-3378425)**
>
> Combine bok choy and shiitake mushrooms for a vegetarian and vegan stir-fry recipe with a garlic sesame sauce for a healthy dinner.

Reopening the app, I found that it had captured a bookmark (a.k.a. a “web internet location”) rather than a web archive. This appears to be 100% reproducible for me. Can anyone else reproduce this, as well?

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [April 30, 2021, 2:06am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/10 "2021-04-30T02:06:10Z")

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Clutter-free or not?

PS: I’m not seeing an issue with an internal build here so this may be addressed for the next release. _(I know we have some web capture code changes in it.)_

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**Author:** ![kansaichris](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/kansaichris/32/19616_2.png) [@kansaichris](https://discourse.devontechnologies.com/u/kansaichris)\
**Post date:** [April 30, 2021, 2:07am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/11 "2021-04-30T02:07:15Z")

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Not clutter-free for that particular URL.

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**Author:** ![kansaichris](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/kansaichris/32/19616_2.png) [@kansaichris](https://discourse.devontechnologies.com/u/kansaichris)\
**Post date:** [April 30, 2021, 2:35am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/12 "2021-04-30T02:35:54Z")

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> [@BLUEFROG](#):
>
> PS: I’m not seeing an issue with an internal build here so this may be addressed for the next release. _(I know we have some web capture code changes in it.)_

Oh, interesting—any idea when that release will be?

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [April 30, 2021, 3:35am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/13 "2021-04-30T03:35:35Z")

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We don’t announce development timeframes but we are testing internal betas at this time. Thanks for your patience and understanding.

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**Author:** ![kansaichris](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/kansaichris/32/19616_2.png) [@kansaichris](https://discourse.devontechnologies.com/u/kansaichris)\
**Post date:** [May 1, 2021, 6:49am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/14 "2021-05-01T06:49:23Z")

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Understood. Be that as it may, why would I be unable to capture clutter-free web archives even though other folks on this forum seem to have no trouble doing so?

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**Author:** ![kansaichris](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/kansaichris/32/19616_2.png) [@kansaichris](https://discourse.devontechnologies.com/u/kansaichris)\
**Post date:** [May 6, 2021, 4:42am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/15 "2021-05-06T04:42:34Z")

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I just updated to iOS 14.5.1 and I still can’t capture clutter-free web archives. Is there any way to get this working again?

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**Author:** ![rmschne](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/8baadc/32.png) [@rmschne](https://discourse.devontechnologies.com/u/rmschne)\
**Post date:** [May 6, 2021, 5:41am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/16 "2021-05-06T05:41:46Z")

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I just tried your stir fry URL and worked fine here–Web Archive and Clutter Free Archive. My hunch (as you are presenting no evidence for me to think deeper) is there is something corrupted on your iphone for the installation of DEVONthink ToGo. Could be hardware? Corrupted install? Have you tried removing DEVONthink ToGo and its data and re-installing (so maybe it gets installed in some other portion the machine, masking the issue).

I’m running IOS 14.4.2 and you report 14.5.1. I’m on DEVONthink ToGo 3.0.6.

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<div class="post-metadata">

**Author:** ![kansaichris](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/kansaichris/32/19616_2.png) [@kansaichris](https://discourse.devontechnologies.com/u/kansaichris)\
**Post date:** [May 7, 2021, 3:27am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/17 "2021-05-07T03:27:09Z")

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I actually ran into this issue with a fresh install of DEVONthink to Go 3, so presumably this isn’t the result of data corruption? I’d prefer not to completely uninstall and reinstall the app again unless it was absolutely necessary.

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<div class="post-metadata">

**Author:** ![rmschne](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/8baadc/32.png) [@rmschne](https://discourse.devontechnologies.com/u/rmschne)\
**Post date:** [May 7, 2021, 5:30am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/18 "2021-05-07T05:30:43Z")

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> [@kansaichris](#):
>
> I actually ran into this issue with a fresh install of DEVONthink to Go 3, so presumably this isn’t the result of data corruption?

Ok. Your choice. However, I don’t think that yet proven, and since it started just after the “fresh” install I’d say it’s not yet ruled out.

Do I know for sure? No. Do I know that doing another “fresh” install will for sure help? No.

Would I, if in a similar situation, do a fresh install? Yes. Can’t hurt.

(I’ve seen mysterious crashes with other IOS apps over the years fixed with this brute force technique. Apple gives us few options on IOS devices to debug, as you no doubt have noticed.)

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<div class="post-metadata">

**Author:** ![kansaichris](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/kansaichris/32/19616_2.png) [@kansaichris](https://discourse.devontechnologies.com/u/kansaichris)\
**Post date:** [May 12, 2021, 7:52am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/19 "2021-05-12T07:52:39Z")

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What do you think, @BLUEFROG? Would you recommend deleting DEVONthink to Go and all its data from my phone and then re-installing it to try and restore the ability to capture clutter-free web archives? Or is there a slightly less destructive option available?

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<div class="post-metadata">

**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [May 12, 2021, 11:57am UTC](https://discourse.devontechnologies.com/t/cannot-capture-clutter-free-web-archives/64132/20 "2021-05-12T11:57:41Z")

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Hard to say at this time, though a reinstall certainly has the potential to fix the issue or be ruled out as the solution.

> [@kansaichris](#):
>
> I actually ran into this issue with a fresh install of DEVONthink to Go 3,

A fresh install on a different iOS device?

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