Cannot convert to PDF

I reinstalled DT Pro after formatting my Mac. The convert to PDF option does not seem to be working. The log file says “Not converted”. How can I troubleshoot this?
The app has full disk access and adding are installed.

What kind of file did you actually try to convert and which edition do you use?

Trying pptx file

Proprietary third-party files formats like PowerPoint can’t be converted, the only possibility is to open them in an external app and print a PDF to DEVONthink.

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…or - if available - use the export function in the original software, which in some cases may offer more options than the print dialogue.