Cannot import PDFs into DEVONthink Pro 2.5

DEVONthink Tips
1

I upgraded today to DT 2.5 & cannot import files PDFs or PNGs using any of the following methods:

  • File > Import > Files and Folders
  • Drag files into DT
  • Import folder

However, if I go to websites & use the DT extension, I can save Web Archives.

If I drag other files, like ZIPs or TXTs or ODTs, into DT, those import. But PDFs in particular will not import!

I have done the following:

  • restarted DT
  • Gone into DT’s Preferences > Import, & yes, everything under Files is checked

When I look in the Console after a failed import of ONE file, I see the following TWO errors:

2/28/13 4:39:28.948 PM DEVONthink Pro[34102]: openFile:storage:inGroup:records:what::encoding:indexOnly:canCopyFiles:deleteFiles:download:template:placeholders:contentType: (KBase2):
NSInvalidArgumentException
[NOTE: this exception originated in the server.]
*** Object does not implement or has different method signature for selector ‘imageWithContentsOfFile:maxThumbnailSize:alwaysFromImage:stringFromPDF:canUseSpotlight:’
0 CoreFoundation 0x00007fff8d4a40a6 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff86d213f0 objc_exception_throw + 43
2 Foundation 0x00007fff8e2457e4 -[NSConnection sendInvocation:internal:] + 3732
3 CoreFoundation 0x00007fff8d492737 forwarding + 775
4 CoreFoundation 0x00007fff8d4923b8 _CF_forwarding_prep_0 + 232
5 DEVONthink Pro 0x00000001000b28aa DEVONthink Pro + 731306
6 DEVONthink Pro 0x00000001000b7874 DEVONthink Pro + 751732
7 DEVONthink Pro 0x00000001000b7f79 DEVONthink Pro + 753529
8 DEVONthink Pro 0x00000001000b822e DEVONthink Pro + 754222
9 DEVONthink Pro 0x00000001000f5060 DEVONthink Pro + 1003616
10 Foundation 0x00007fff8e20bdb5 __NSFireDelayedPerform + 358
11 CoreFoundation 0x00007fff8d460da4 CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 20
12 CoreFoundation 0x00007fff8d4608bd __CFRunLoopDoTimer + 557
13 CoreFoundation 0x00007fff8d446099 __CFRunLoopRun + 1513
14 CoreFoundation 0x00007fff8d4456b2 CFRunLoopRunSpecific + 290
15 HIToolbox 0x00007fff866ce0a4 RunCurrentEventLoopInMode + 209
16 HIToolbox 0x00007fff866cde42 ReceiveNextEventCommon + 356
17 HIToolbox 0x00007fff866cdcd3 BlockUntilNextEventMatchingListInMode + 62
18 AppKit 0x00007fff904c9613 _DPSNextEvent + 685
19 AppKit 0x00007fff904c8ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
20 AppKit 0x00007fff904c0283 -[NSApplication run] + 517
21 AppKit 0x00007fff90464cb6 NSApplicationMain + 869
22 DEVONthink Pro 0x0000000100031d45 DEVONthink Pro + 204101
23 DEVONthink Pro 0x0000000100002234 DEVONthink Pro + 8756
24 ??? 0x0000000000000002 0x0 + 2

2/28/13 4:39:28.951 PM DEVONthink Pro[34102]: openFile:storage:inGroup:records:what::encoding:indexOnly:canCopyFiles:deleteFiles:download:template:placeholders:contentType: (KBase2):
NSInvalidArgumentException
[NOTE: this exception originated in the server.]
*** Object does not implement or has different method signature for selector ‘imageWithContentsOfFile:maxThumbnailSize:alwaysFromImage:stringFromPDF:canUseSpotlight:’
0 CoreFoundation 0x00007fff8d4a40a6 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff86d213f0 objc_exception_throw + 43
2 Foundation 0x00007fff8e2457e4 -[NSConnection sendInvocation:internal:] + 3732
3 CoreFoundation 0x00007fff8d492737 forwarding + 775
4 CoreFoundation 0x00007fff8d4923b8 _CF_forwarding_prep_0 + 232
5 DEVONthink Pro 0x00000001000b28aa DEVONthink Pro + 731306
6 DEVONthink Pro 0x00000001000b7874 DEVONthink Pro + 751732
7 DEVONthink Pro 0x00000001000b7f79 DEVONthink Pro + 753529
8 DEVONthink Pro 0x00000001000b822e DEVONthink Pro + 754222
9 DEVONthink Pro 0x00000001000f5060 DEVONthink Pro + 1003616
10 Foundation 0x00007fff8e20bdb5 __NSFireDelayedPerform + 358
11 CoreFoundation 0x00007fff8d460da4 CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION + 20
12 CoreFoundation 0x00007fff8d4608bd __CFRunLoopDoTimer + 557
13 CoreFoundation 0x00007fff8d446099 __CFRunLoopRun + 1513
14 CoreFoundation 0x00007fff8d4456b2 CFRunLoopRunSpecific + 290
15 HIToolbox 0x00007fff866ce0a4 RunCurrentEventLoopInMode + 209
16 HIToolbox 0x00007fff866cde42 ReceiveNextEventCommon + 356
17 HIToolbox 0x00007fff866cdcd3 BlockUntilNextEventMatchingListInMode + 62
18 AppKit 0x00007fff904c9613 _DPSNextEvent + 685
19 AppKit 0x00007fff904c8ed2 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128
20 AppKit 0x00007fff904c0283 -[NSApplication run] + 517
21 AppKit 0x00007fff90464cb6 NSApplicationMain + 869
22 DEVONthink Pro 0x0000000100031d45 DEVONthink Pro + 204101
23 DEVONthink Pro 0x0000000100002234 DEVONthink Pro + 8756
24 ??? 0x0000000000000002 0x0 + 2

Any help fixing this vexing issue is appreciated.

Scott

2

I have no problem importing such files into DEVONthink Pro Office 2.5, running under OS X 10.8.2 on a MacBook Pro (Retina).

Were the files you failed to import located remotely, perhaps on a NAS server? If so, can you successfully import them if they are located on your computer’s local disk?

3

I do have exactly the same problem.

No importing of PDFs since upgrade to 2.5

Import from the menu
Inbox from the finder
drag and drop to dock
drag and drop to the sorter

everything fails.

Running DTPO on an MBA 13’’ Mid 2011, OSX 10.8.2, german localization

Ok, I did something I rarely do and it worked. I rebooted my MBA. Import of PDFs works again.

4

As it happens, when flaky things start happening, Rule One is to try a Restart. :slight_smile:

5

I would advocate that this graduates from something you “rarely do” to something you “commonly do”. Machines don’t get rebooted often enough, and especially after software updates, processes can be left running or data exists that need to be flushed.

6

Had the same issue with 2.5. Wasted hours trying to fault find it. Reboot fixed the issues.

7

Some people may think it’s just something Support people say when they have no idea what to do but rebooting your machine, especially after an upgrade of software is never a bad idea. More often than not, things behavior better afterwards. (And this is not a DEVONtech issue - it is the nature of computing, whether Desktop or mobile.)

PS: If it doesn’t fix the issue, it’s good when you can open a Support ticket and say, “And yes, I already tried a machine reboot.” 8)

8

I noticed this too when I first upgraded, but rebooting fixed the issue.

I think when you update, a good general rule is: reboot if you find any sudden issues, and see if they persist.

9

My last Sun workstation ran Solaris for three years without any trouble or restarting. If only that was possible with Macs and OS X …

10

I’m sure Apple could make Macs and OS X more fault tolerant.

But then I couldn’t afford to buy one. :blush: