I put it in a ticket. Was working on it then had to go to bed. Put in another ticket. No answer. Maybe my case is judged hopeless.
I have both tickets and am working on the issue. Thanks.
Note: Keeping issues in one Ticket is preferable as it keeps the history and conversation in one place.
Note 2: Though we generally are much faster than the industry average, the accepted response time is 48 hours.