Cannot view jpg files

[sawxray]

Long-time user of DTPO, new to DTTG.

I am having issues with jpg files on an iPad, and don’t know if this is an expected issue.

In Mail, I press and hold on a jpg attachment. My only choice is Clip to Devonthink. When I do so, nothing happens. When I check in DTTG, there is no file.

If I tap and hold, then save to Photos, I can then go to Photos, use the share button, and clip again. Now in DTTG, I CAN SEE THE FILE LISTED, WITH 0 bytes file size.

If I do the same with a pdf attachment, I get the choice of Open in DT, which works fine.

Is there a setting I need? Something else I am missing?

[korm]

Perhaps this is the same problem?

Clip to DTTG from Camera Roll not working

DTTG is allowed access to Photos in Settings and the “Clip to DT” icon is available via the “Share” icon. Tapping on “Clip to DT” produces a new document within DTTG but it’s empty - no image is visible. File type is “Picture” but file size is zero bytes. Copy and pasting an image or creating a new document from Photo Library does work. Any ideas?

[sawxray]

Thanks for the link. I had searched under ‘jpg,’ and not found anything applicable.

So jpg images in emails won’t be saved to DTTG if I save the email, even if I do not go through Photos? It appears to me that the email is saved as plain text only. Is it a matter of an image-creating app, or just any image?

I was hoping to create an email workflow on iOS that was close to my desktop workflow, but it appears daunting…