I’m running DT 3.0.2 on Catalina 10.15.1 and I can’t create a new database. I’m syncing with iCloud. I’ve tried creating using the File menu and the plus icon at the bottom of the sidebar. Nothing happens. I’ve restarted DEVONthink with no success.
I don’t know if I’m missing something or if something is broken.
Please choose Help > Report Bug while pressing the Alt modifier key and send the result to cgrunenberg - at - devon-technologies.com - thanks! In addition, were you ever able to create new databases?
Thanks for the tip to report the bug. I submitted it this morning.
I still can’t create a database. Not sure what’s up or how to troubleshoot this.
Did you directly send it to cgrunenberg - at - devon-technologies.com or to the default address? So far I haven’t received the logs.
I originally sent it to the default address, but I just resubmitted and CC’d you.
I cannot create new databases, either.
Is it possible after booting in safe mode?
How did you get your problem solved ?
Yes, safe mode helps. I can create new databases in safe mode.
What should I do?
I didn’t get it resolved. I tried a lot of things to fix it. I booted in safe mode, I created a new user on the same Mac, I cleaned out some system stuff, and nothing fixed it. I was able to create a new database by installing DevonThink on my wife’s Mac.
I’m wondering if some app I have installed is causing the issue. Below is my list of apps installed. Do you have any of the same apps?
A Better Finder Rename 10.app
A Better Finder Rename 11.app
Adobe Acrobat DC
Adobe After Effects 2020
Adobe Animate 2020
Adobe Audition 2020
Adobe Bridge 2020
Adobe Character Animator 2020
Adobe Creative Cloud
Adobe Fuse CC (Beta)
Adobe Illustrator 2020
Adobe InDesign 2020
Adobe Lightroom CC
Adobe Media Encoder 2020
Adobe Photoshop 2020
Adobe Premiere Pro 2020
Adobe Premiere Rush CC
Carbon Copy Cloner.app
CLIP STUDIO 1.5
Game Capture HD.app
Grammarly for Safari.app
Microsoft Remote Desktop
Microsoft Remote Desktop.app
Mobile Mouse Server.app
Rakuten Ebates Cash Back.app
Synology Note Station.app
Unite UX Studio
Unite UX Studio.app
Visual Studio Code.app
I am experiencing the same behavior (New Database…) menu item is unresponsive. I am running DevonThink 3.5.1 and Catalina 10.5.2. Please advise.
Note: The current version of macOS Catalina is 10.15.6. You should update your operating system. Then check if the same behavior occurs.
Does this still happen after booting in safe mode by pressing the Shift modifier key during startup?
I haven’t tried that yet. I am in the middle of a big project for work and was going to look at this in a couple of weeks when it is finished. BlueFrog (DEVONtechnologies Support) suggested upgrading to MacOS 10.15.6 and then checking to see if the problem is resolved.