Can't open documents from search results

DEVONthink To Go
1

I’ve been getting this issue lately (probably since September or October). I haven’t reported it before because it seemed like a very noticeable one, yet I haven’t found a topic about it on the forum, so it might be something my device / OS version / DT version-specific.

I’ve recorded a video of what I get when trying to search:
dt-broken-search

Issue description:
When trying to search, I can’t open any document from the search results view. I also can’t go back from that view: there’s no navigation and a swipe from left to right doesn’t do anything. Sometimes, if I click on a result, I see an animation of a vertical bar going from the right to the left of my screen, hinting that DTTG is probably switching from its search view to a document view.

The documents in the search results are added to the “Recently viewed” list after I tap on them, so I can still use search to some extent, but it would be nice to avoid restarting the app every time I need to use it :slight_smile:

Versions:

  • DTTG 2.7.6 (16388)
  • iPhone 8
  • iOS 12.2 (Build 16E227)
2

I anot able to reproduce this issue here.

  • Does it perist after rebooting the iOS device?
  • Is it reproducible?
    • If so, can you provide steps for us to follow?
3

Yes, rebooting the device doesn’t help.

Steps to reproduce:

  1. Open the app
  2. Scroll up to make search box visible
  3. Type anything (even 1 letter). The search box becomes invisible, as if the view was sliding up behind the screen or something similar.

I recorded a video of this, but I wasn’t able to attach it to my initial post, and a video converted to gif was too compressed, so I’ve put it to my dropbox if you’d like to have a look: https://www.dropbox.com/s/ixql14b9mt1vroi/dt-broken-search.mp4?dl=0

4

Hmm… I’m not seeing an issue here.

  • Is this the only iOS device you have?
    • If not, is the behavior the same on both?
5

Unfortunately it’s the only iOS device I have at the moment. I can ask around, but I’m pretty confident it would work fine on other devices - otherwise people would’ve reported it a number of times already.

I’ll try deleting the iOS app along with its data and reinstalling it, and will get back with the results.

6

Reinstalled and rebooted the device, still getting this issue on an empty database. I’m out of ideas what else I can try to fix it.

7

In DEVONthink To Go, select Help > Contact Us to start a Support Ticket. Thanks!