Can't use Devonthink Services in Mac Mail.app on Catalina

[cgrunenberg]

@russellg

The core question is: is it essential to have the home directory on the boot drive in Catalina for DT3 to function. I understand that the actual databases can be located elsewhere. If this isn’t the cause of the missing Add-Ons could you suggest what might be the cause ?

In case of a moved home directory Apple Mail doesn’t seem to see & use the installed plugins anymore.

[russellg]

Thanks. I can probably live with that, and use the Apple Scripts. Are there any other known issues of a home directory not on startup ? You don’t mention anything so I suspect that there aren’t any big issues though this sort of minor glitch may occur now and then.

R.

[cgrunenberg]

@russellg

Are there any other known issues of a home directory not on startup ?

No other known issues so far but very few people use such a setup actually.

[russellg]

Thanks for your comment. “very few people use such a setup” is valuable guidance. This is a daily work machine, so I decided to move the setup back to having /home on startup disk, better to go through the change now than to have problems in the future.

BUT… I still have exactly the same issue of the option to import using the Apple Mail Add-On simply not showing up on the Message and Mailbox menus. No change to the screen-shots.

I have tried restarting and launching DT3 before Mail, and clicking on “Install” Add-Ons but it of course does nothing.

Now, I would really like to get this working both because I want to use the Add-On but also in case this is the visible symptom of something else and I really don’t want to have to mess with email at some future date in order to sort out something better resolved now. Do I need to do something like uninstall and then reinstall the Mail program? Wouldn’t surprise me as it seems really buggy and unreliable at the moment.

Thanks for any guidance.

Russell.

[cgrunenberg]

@russellg

BUT… I still have exactly the same issue of the option to import using the Apple Mail Add-On simply not showing up on the Message and Mailbox menus. No change to the screen-shots.

You could try this:

1. Delete the folder ~/Library/Mail/Bundles
2. Ensure that DEVONthink 3 has full disk access
3. Install the plug-in for Apple Mail via DEVONthink 3 > Install Add-Ons…
4. Enable the plug-in in the preferences of Apple Mail

[russellg]

Thank you !

Deleting the DevonThink Bundle from ~/Library/Mail/Bundles and reinstalling sorted it.

[hmmm… I should have thought of deleting and reinstalling, but thanks for pointing it out, and sorry to waste your time].

Will now test importing mail using the Add-On.

Russell.