"Check for Updates" does not work w. DT Personal

DEVONthink Tips
1

I am running DEVONthink Personal v. 2.8.1 and want to update to v. 2.8.4 on a MacBook Pro w. Retina running OS 10.9.5 (Mavericks).

I noticed my auto-update check feature has not been notifying me of current updates. When I tried to manually update either via Preferences > Update, or the “Check for Updates” main menu item, nothing happens.

The update feature is working fine on my other Mac running OS 10.7.8 (Lion).

Can this be fixed or should I just manually download the current version from the DT website and do a manual install? Thanks.

2

It might be something as simple as the ‘Ignore this update’ option was set somehow, so perhaps manually downloading the update is necessary this time.

3

Thanks Greg, but I don’t think that’s it. I always update when notified and this doesn’t explain why it will not check for updates when I manually attempt to check.

Seems I read somewhere that there may be an issue w. DTP concerning pop-up windows not appearing w. Apple’s Retina display. I noticed on my other (non-Retina) Mac a pop-up window appears when checking for updates. Wonder if this is the problem? Thanks.

4

If DEVONthink has been set to ignore a particular update, then it will not prompt the user that an update is available until a newer update becomes available in the future. So if I were to ignore the 2.8.4 on my Mac, I would not be informed again of an update, even if I check manually, until a release later than 2.8.4 becomes available.

This doesn’t explain how DEVONthink was (perhaps, perhaps not) set to ignore this update on your particular Mac, but I don’t think the retina display would be the problem. Given the sheer number of retina Macs out there now, I expect a problem like that would have been discovered before now.

5

Thanks again, Greg

Looks like I will try downloading the current version of DTP and reinstalling it.

Hopefully I can just “Replace” the app and all my prefs and the database will be recognized by the new install. Ya think? :unamused:

6

Absolutely, just overwrite the app and everything else will be just fine. I ‘update’ this way all the time when beta testing new releases of DEVONthink Pro Office.

7

Dear all,

I have the same problem - and I know that I didn’t set any “ignore this update” options. I have DevonThink Pro v. 2.8.9 and I’ve just manually checked that 2.8.10 is available. I hope the update will fix this bug!

Regards,

Nic

8

Hello Nic,
I had to reinstall DT in order for the update feature to work again. So, you are on the right track.