Crash when opening DB

Hello,

Since my previous problem, things gone bad again.
After some days, DT becomes near unusable, black screen, crashes etc

I need to investigate what can impact DT. (re-installing can’t solve and I don’t want anymore losing metadata etc).

Is someone able to decrypt my crash report? Maybe this will help me solve my problem?


Translated Report (Full Report Below)

Process: DEVONthink 3 [3266]
Path: /Applications/DEVONthink 3.app/Contents/MacOS/DEVONthink 3
Identifier: com.devon-technologies.think3
Version: 3.8.6 (3.8.6)
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-11-23 18:02:22.7819 +0100
OS Version: macOS 13.0.1 (22A400)
Report Version: 12
Anonymous UUID: 61329932-843E-7074-8CD7-943A2D4C95BF

Time Awake Since Boot: 2400 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:
abort() called

Application Specific Backtrace 0:
0 CoreFoundation 0x000000018e12c418 __exceptionPreprocess + 176
1 libobjc.A.dylib 0x000000018dc76ea8 objc_exception_throw + 60
2 CoreFoundation 0x000000018e1cec3c -[NSObject(NSObject) __retain_OA] + 0
3 CoreFoundation 0x000000018e0926b0 forwarding + 1600
4 CoreFoundation 0x000000018e091fb0 _CF_forwarding_prep_0 + 96
5 DEVONfoundation 0x00000001015a0b48 -[NSString(NSStringDevonExtensions) isEqualToStringNoCase:] + 56
6 DEVONthink 3 0x0000000101036a18 DEVONthink 3 + 1174040
7 DEVONthink 3 0x00000001010315d0 DEVONthink 3 + 1152464
8 DEVONthink 3 0x0000000101035890 DEVONthink 3 + 1169552
9 DEVONthink 3 0x0000000101037070 DEVONthink 3 + 1175664
10 DEVONthink 3 0x000000010112a094 DEVONthink 3 + 2171028
11 DEVONthink 3 0x0000000100f9b5fc DEVONthink 3 + 538108
12 DEVONthink 3 0x0000000100f9a72c DEVONthink 3 + 534316
13 DEVONthink 3 0x0000000101149ec8 DEVONthink 3 + 2301640
14 AppKit 0x000000019139caf4 -[NSOutlineView _updateDisclosureButtonForRowView:forRow:removeIfNotAvailable:updatePosition:inDidAddRowView:] + 104
15 AppKit 0x000000019139c71c -[NSOutlineView didAddRowView:forRow:] + 96
16 AppKit 0x0000000191393bc4 -[NSTableRowData _preparedRowViewForRow:storageHandler:] + 1180
17 AppKit 0x000000019139367c -[NSTableRowData _addRowViewForVisibleRow:withPriorView:] + 272
18 AppKit 0x00000001913a261c -[NSTableRowData _updateVisibleViewsBasedOnUpdateItems] + 3672
19 AppKit 0x000000019138a850 -[NSTableRowData endUpdates] + 328
20 AppKit 0x00000001913f3ac0 -[NSOutlineView _batchExpandItemsWithItemEntries:expandChildren:] + 400
21 AppKit 0x00000001913f38e4 -[NSOutlineView expandItem:expandChildren:] + 308
22 DEVONappkit 0x0000000101b047a8 -[NSOutlineView(NSOutlineViewDevonExtensions) applyPersistentExpansion:] + 252
23 DEVONappkit 0x0000000101b2d6a8 -[DefaultsOutlineView applyPersistentExpansion:] + 68
24 DEVONthink 3 0x000000010114a19c DEVONthink 3 + 2302364
25 DEVONappkit 0x0000000101b4d2d4 -[GroupedOutlineDataSource reloadViewsAndRestoreSelection] + 228
26 DEVONthink 3 0x000000010111aa38 DEVONthink 3 + 2107960
27 DEVONthink 3 0x0000000100fe1920 DEVONthink 3 + 825632
28 DEVONthink 3 0x0000000100fe581c DEVONthink 3 + 841756
29 DEVONthink 3 0x0000000100fe875c DEVONthink 3 + 853852
30 DEVONthink 3 0x0000000100fe8368 DEVONthink 3 + 852840
31 DEVONthink 3 0x0000000100fe8af0 DEVONthink 3 + 854768
32 libdispatch.dylib 0x000000018de4b504 _dispatch_client_callout + 20
33 libdispatch.dylib 0x000000018de5ab74 _dispatch_async_and_wait_invoke + 92
34 libdispatch.dylib 0x000000018de4b504 _dispatch_client_callout + 20
35 libdispatch.dylib 0x000000018de59d1c _dispatch_main_queue_drain + 928
36 libdispatch.dylib 0x000000018de5996c _dispatch_main_queue_callback_4CF + 44
37 CoreFoundation 0x000000018e0f2d6c CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 16
38 CoreFoundation 0x000000018e0b07ec __CFRunLoopRun + 2036
39 CoreFoundation 0x000000018e0af8a4 CFRunLoopRunSpecific + 612
40 HIToolbox 0x00000001977233bc RunCurrentEventLoopInMode + 292
41 HIToolbox 0x0000000197723200 ReceiveNextEventCommon + 672
42 HIToolbox 0x0000000197722f48 _BlockUntilNextEventMatchingListInModeWithFilter + 72
43 AppKit 0x0000000191308630 _DPSNextEvent + 632
44 AppKit 0x00000001913077c0 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 728
45 DEVONappkit 0x0000000101b4b91c -[DevonApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 60
46 AppKit 0x00000001912fbbf0 -[NSApplication run] + 464
47 AppKit 0x00000001912d3058 NSApplicationMain + 880
48 DEVONthink 3 0x0000000100f95b64 DEVONthink 3 + 514916
49 dyld 0x000000018dca7e50 start + 2544

Kernel Triage:
VM - pmap_enter retried due to resource shortage
VM - pmap_enter retried due to resource shortage
VM - pmap_enter retried due to resource shortage
VM - pmap_enter retried due to resource shortage
VM - pmap_enter retried due to resource shortage

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x18df9b224 __pthread_kill + 8
1 libsystem_pthread.dylib 0x18dfd1cec pthread_kill + 288
2 libsystem_c.dylib 0x18df0b2c8 abort + 180
3 libc++abi.dylib 0x18df8bb18 abort_message + 132
4 libc++abi.dylib 0x18df7ba0c demangling_terminate_handler() + 336
5 libobjc.A.dylib 0x18dc7f764 _objc_terminate() + 144
6 libc++abi.dylib 0x18df8aeb4 std::__terminate(void (*)()) + 20
7 libc++abi.dylib 0x18df8ae50 std::terminate() + 56
8 libdispatch.dylib 0x18de4b518 _dispatch_client_callout + 40
9 libdispatch.dylib 0x18de5ab74 _dispatch_async_and_wait_invoke + 92
10 libdispatch.dylib 0x18de4b504 _dispatch_client_callout + 20
11 libdispatch.dylib 0x18de59d1c _dispatch_main_queue_drain + 928
12 libdispatch.dylib 0x18de5996c _dispatch_main_queue_callback_4CF + 44
13 CoreFoundation 0x18e0f2d6c CFRUNLOOP_IS_SERVICING_THE_MAIN_DISPATCH_QUEUE + 16
14 CoreFoundation 0x18e0b07ec __CFRunLoopRun + 2036
15 CoreFoundation 0x18e0af8a4 CFRunLoopRunSpecific + 612
16 HIToolbox 0x1977233bc RunCurrentEventLoopInMode + 292
17 HIToolbox 0x197723200 ReceiveNextEventCommon + 672
18 HIToolbox 0x197722f48 _BlockUntilNextEventMatchingListInModeWithFilter + 72
19 AppKit 0x191308630 _DPSNextEvent + 632
20 AppKit 0x1913077c0 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 728
21 DEVONappkit 0x101b4b91c -[DevonApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 60
22 AppKit 0x1912fbbf0 -[NSApplication run] + 464
23 AppKit 0x1912d3058 NSApplicationMain + 880
24 DEVONthink 3 0x100f95b64 0x100f18000 + 514916
25 dyld 0x18dca7e50 start + 2544

Thread 1:
0 libsystem_pthread.dylib 0x18dfcce18 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x18dfcce18 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x18dfcce18 start_wqthread + 0

Thread 4:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x18df92df0 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x18dfa48d8 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18df9b638 mach_msg_overwrite + 540
3 libsystem_kernel.dylib 0x18df9316c mach_msg + 24
4 CoreFoundation 0x18e0b1bdc __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x18e0b04c8 __CFRunLoopRun + 1232
6 CoreFoundation 0x18e0af8a4 CFRunLoopRunSpecific + 612
7 AppKit 0x191432248 _NSEventThread + 172
8 libsystem_pthread.dylib 0x18dfd206c _pthread_start + 148
9 libsystem_pthread.dylib 0x18dfcce2c thread_start + 8

Thread 5:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x18df9da74 __select + 8
1 CoreFoundation 0x18e0db360 __CFSocketManager + 636
2 libsystem_pthread.dylib 0x18dfd206c _pthread_start + 148
3 libsystem_pthread.dylib 0x18dfcce2c thread_start + 8

Thread 6:
0 libsystem_pthread.dylib 0x18dfcce18 start_wqthread + 0

Thread 7:
0 libsystem_pthread.dylib 0x18dfcce18 start_wqthread + 0

Thread 8:
0 libsystem_pthread.dylib 0x18dfcce18 start_wqthread + 0

Thread 9:
0 libsystem_pthread.dylib 0x18dfcce18 start_wqthread + 0

Thread 10:
0 libsystem_pthread.dylib 0x18dfcce18 start_wqthread + 0

Thread 11:
0 libsystem_pthread.dylib 0x18dfcce18 start_wqthread + 0

Thread 12:
0 libsystem_pthread.dylib 0x18dfcce18 start_wqthread + 0

Thread 13:
0 libsystem_pthread.dylib 0x18dfcce18 start_wqthread + 0

Thread 14:
0 libsystem_kernel.dylib 0x18df94ba4 __ulock_wait + 8
1 libdispatch.dylib 0x18de4bef4 _dlock_wait + 56
2 libdispatch.dylib 0x18de4bca8 _dispatch_thread_event_wait_slow + 56
3 libdispatch.dylib 0x18de5ad88 DISPATCH_WAIT_FOR_QUEUE + 368
4 libdispatch.dylib 0x18de5a934 _dispatch_sync_f_slow + 144
5 DEVONthink 3 0x100fe89f0 0x100f18000 + 854512
6 Foundation 0x18efb1470 NSThread__start + 716
7 libsystem_pthread.dylib 0x18dfd206c _pthread_start + 148
8 libsystem_pthread.dylib 0x18dfcce2c thread_start + 8

Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x0000000000000000 x2: 0x0000000000000000 x3: 0x0000000000000000
x4: 0x000000018df8f0f5 x5: 0x000000016eee5cb0 x6: 0x000000000000006e x7: 0x0000000000000001
x8: 0xe63d85fe05c5d24c x9: 0xe63d85ffecacb74c x10: 0x0000000000000200 x11: 0x000000000000000b
x12: 0x000000000000000b x13: 0x00000000001ff800 x14: 0x00000000000007fb x15: 0x000000008463b009
x16: 0x0000000000000148 x17: 0x00000001ee4e49a8 x18: 0x0000000000000000 x19: 0x0000000000000006
x20: 0x00000001e9696500 x21: 0x0000000000000103 x22: 0x00000001e96965e0 x23: 0x00000001e96965e0
x24: 0x0000000000000000 x25: 0x00000001e96965e0 x26: 0x000000017768abb0 x27: 0x000000000000000f
x28: 0x0000000000000000 fp: 0x000000016eee5c20 lr: 0x000000018dfd1cec
sp: 0x000000016eee5c00 pc: 0x000000018df9b224 cpsr: 0x40001000
far: 0x00000001016899a7 esr: 0x56000080 Address size fault

Binary Images:
0x18df92000 - 0x18dfcaffb libsystem_kernel.dylib () <6d6644d3-3db3-34c4-b1e3-c675ec5360f0> /usr/lib/system/libsystem_kernel.dylib
0x18dfcb000 - 0x18dfd7ffb libsystem_pthread.dylib (
) <886caca0-5762-3640-8db2-3fa3b911c062> /usr/lib/system/libsystem_pthread.dylib
0x18de92000 - 0x18df12ff3 libsystem_c.dylib () /usr/lib/system/libsystem_c.dylib
0x18df7a000 - 0x18df91ffb libc++abi.dylib (
) /usr/lib/libc++abi.dylib
0x18dc5c000 - 0x18dca1d9f libobjc.A.dylib () /usr/lib/libobjc.A.dylib
0x18de47000 - 0x18de8efff libdispatch.dylib (
) <40c9c98c-00d6-3e8e-9ad3-2ed6cf0d0cfe> /usr/lib/system/libdispatch.dylib
0x18e030000 - 0x18e507fff com.apple.CoreFoundation (6.9) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x1976f1000 - 0x197a24fff com.apple.HIToolbox (2.1.1) <02b9797f-c47d-30b7-b7b0-802d0d26f31c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x1912cf000 - 0x1921d6fff com.apple.AppKit (6.9) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x101af8000 - 0x101bc7fff com.devon-technologies.AppKit (161.6) <3bdc679a-c1a6-3d9b-ba92-b48e068ddce7> /Applications/DEVONthink 3.app/Contents/Frameworks/DEVONappkit.framework/Versions/A/DEVONappkit
0x100f18000 - 0x1012affff com.devon-technologies.think3 (3.8.6) /Applications/DEVONthink 3.app/Contents/MacOS/DEVONthink 3
0x18dca2000 - 0x18dd2c4bf dyld (*) /usr/lib/dyld
0x18ef5b000 - 0x18f993fff com.apple.Foundation (6.9) <52b2f83f-586d-32a2-8b66-ce651400ac8c> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x10159c000 - 0x101653fff com.devon-technologies.foundation (161.6) <0bcce5f2-933a-30ea-8a13-5fe5a7711da9> /Applications/DEVONthink 3.app/Contents/Frameworks/DEVONfoundation.framework/Versions/A/DEVONfoundation

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.4G resident=0K(0%) swapped_out_or_unallocated=1.4G(100%)
Writable regions: Total=10.8G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=10.8G(100%)

                            VIRTUAL   REGION 

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 896K 7
Activity Tracing 256K 1
CG backing stores 8064K 8
CG image 2512K 67
ColorSync 576K 26
CoreAnimation 33.9M 180
CoreGraphics 48K 3
CoreImage 48K 3
CoreUI image data 5648K 47
Foundation 64K 2
Image IO 144K 9
Kernel Alloc Once 32K 1
MALLOC 2.7G 424
MALLOC guard page 1440K 69
MALLOC_MEDIUM (reserved) 3.9G 33 reserved VM address space (unallocated)
SQLite page cache 384K 3
STACK GUARD 56.2M 15
Stack 15.4M 15
VM_ALLOCATE 656K 23
VM_ALLOCATE (reserved) 4.0G 1 reserved VM address space (unallocated)
WebKit Malloc 160.1M 4
__AUTH 1892K 374
__AUTH_CONST 24.9M 605
__CTF 756 1
__DATA 14.7M 627
__DATA_CONST 29.9M 641
__DATA_DIRTY 2458K 244
__FONT_DATA 2352 1
__LINKEDIT 778.9M 36
__OBJC_CONST 4847K 341
__OBJC_RO 65.1M 1
__OBJC_RW 1981K 1
__TEXT 612.4M 663
dyld private memory 256K 1
libnetwork 128K 8
mapped file 249.4M 67
shared memory 896K 16
=========== ======= =======
TOTAL 12.6G 4568
TOTAL, minus reserved VM space 4.7G 4568

Part II of report


Full Report

{“app_name”:“DEVONthink 3”,“timestamp”:“2022-11-23 18:02:25.00 +0100”,“app_version”:“3.8.6”,“slice_uuid”:“b0cf43d4-6f80-3b23-a92f-2f79dcae29eb”,“build_version”:“3.8.6”,“platform”:1,“bundleID”:“com.devon-technologies.think3”,“share_with_app_devs”:1,“is_first_party”:0,“bug_type”:“309”,“os_version”:“macOS 13.0.1 (22A400)”,“roots_installed”:0,“name”:“DEVONthink 3”,“incident_id”:“95095200-0D0A-40DC-93E7-2F5F8008A7A6”}
{
“uptime” : 2400,
“procRole” : “Foreground”,
“version” : 2,
“userID” : 501,
“deployVersion” : 210,
“modelCode” : “MacBookPro18,3”,
“coalitionID” : 2069,
“osVersion” : {
“train” : “macOS 13.0.1”,
“build” : “22A400”,
“releaseType” : “User”
},
“captureTime” : “2022-11-23 18:02:22.7819 +0100”,
“incident” : “95095200-0D0A-40DC-93E7-2F5F8008A7A6”,
“pid” : 3266,
“translated” : false,
“cpuType” : “ARM-64”,
“roots_installed” : 0,
“bug_type” : “309”,
“procLaunch” : “2022-11-23 18:01:45.9372 +0100”,
“procStartAbsTime” : 57735755630,
“procExitAbsTime” : 58619322572,
“procName” : “DEVONthink 3”,
“procPath” : “/Applications/DEVONthink 3.app/Contents/MacOS/DEVONthink 3”,
“bundleInfo” : {“CFBundleShortVersionString”:“3.8.6”,“CFBundleVersion”:“3.8.6”,“CFBundleIdentifier”:“com.devon-technologies.think3”},
“storeInfo” : {“deviceIdentifierForVendor”:“82EA4F4A-0D3D-5742-9A08-416ADB595FAC”,“thirdParty”:true},
“parentProc” : “launchd”,
“parentPid” : 1,
“coalitionName” : “com.devon-technologies.think3”,
“crashReporterKey” : “61329932-843E-7074-8CD7-943A2D4C95BF”,
“sip” : “enabled”,
“exception” : {“codes”:“0x0000000000000000, 0x0000000000000000”,“rawCodes”:[0,0],“type”:“EXC_CRASH”,“signal”:“SIGABRT”},
“ktriageinfo” : “VM - pmap_enter retried due to resource shortage\nVM - pmap_enter retried due to resource shortage\nVM - pmap_enter retried due to resource shortage\nVM - pmap_enter retried due to resource shortage\nVM - pmap_enter retried due to resource shortage\n”,
“asi” : {“libsystem_c.dylib”:[“abort() called”]},
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}
}

FYI there is little anyone here can do with these crash reports. I suspect the DEVONthink folks here will instead as you to submit a support request in the normal way.

2 Likes

Need to check how to do because I can’t run anymore

Seems good advise anyway.

See DEVONtechnologies | Contact Us

@bluefrog or other may also get in touch with anything specific now.

In the Finder, hold the Option key and choose Go > Library . Go into the Logs/DiagnosticReports folder and send us the most recent crash report for DEVONthink (the date is in the filename) when you start a support ticket.

Hi,

Will do it in minutes. Actually in a brand new freshly installed Mac it can’t start but hang

(black screen etc)

Problem.
Before your message, I’ve erased my computer, fresh install.
I’ve created new database, moved files on new database.
Everything was fine during one day and now, devonthin can’t start and stay stuck on start screen and nothing happen.
Furthermore there is no log in the directory “diagnosticReports”.

And it’s definitely not a database from the old installation?

Nope.

I’ve created a new database, from scratch and moved items from old database to the new.
It hangs whatever database I select from right click

Actually I can quit devonthink without force exit.

Please choose Help > Report Bug while pressing the Alt modifier key and send the result to cgrunenberg - at - devon-technologies.com - thanks!

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That was really hard because I do not have access to the menu.
I’ve finally succeed to crash the app and generate crash report and report bug.

meanwhile 3.8.7 just appeared. Maybe it already solve my problem.

Cross fingers :wink:

In that case just send the file ~/Library/Application Support/DEVONthink 3/Console.log to cgrunenberg - at - devon-technologies.com, thanks.

1 Like

Done

PS: From our blog…

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Thank you , done.

Finally with log analyses it appears for unknown reason a problem in smart rules and something.
So menu was not available and so on.
That was a 2 weeks stress for my data and workflow. But now after deleted those files it seems everything comes to normal.
Thank you for warm help @cgrunenberg