# Customer support unresponsive

**URL:** <https://discourse.devontechnologies.com/t/customer-support-unresponsive/18587>\
**Category:** DEVONtechnologies\
**Created:** [April 30, 2015, 5:03am UTC](https://discourse.devontechnologies.com/t/customer-support-unresponsive/18587 "2015-04-30T05:03:24Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![RuslanI](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/94ad74/32.png) [@RuslanI](https://discourse.devontechnologies.com/u/RuslanI)\
**Post date:** [April 30, 2015, 5:03am UTC](https://discourse.devontechnologies.com/t/customer-support-unresponsive/18587/1 "2015-04-30T05:03:24Z")

</div>

Hello,  
I have posted a ticket with a question about purchasing the software 7 days ago, and i still have not received an answer to my question. Even though “No, we can’t help you” would suffice.  
I have read some great reviews about the customer support being really prompt, and the contacts page says you would normally respond within 2 business days and here i am wanting to buy the software and my question is still left unanswered after 7 days.  
I’m sorry I have to resort to posting in the forums but then i could not find a phone number to contact customer support, so i guess this is my last chance.

PS: my ticket number is: #931578

---

<div class="post-metadata">

**Author:** ![eboehnisch](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/eboehnisch/32/38699_2.png) [@eboehnisch](https://discourse.devontechnologies.com/u/eboehnisch)\
**Post date:** [April 30, 2015, 1:10pm UTC](https://discourse.devontechnologies.com/t/customer-support-unresponsive/18587/2 "2015-04-30T13:10:27Z")

</div>

Ruslan,

Your ticket was assigned to me as it’s a case that requires attention beyond the usual sales and support. Unfortunately I was busy and didn’t get to actually work on it as I was buried in development and company matters. My apologies. You will receive a reply soon.

---

<div class="post-metadata">

**Author:** ![RuslanI](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/r/94ad74/32.png) [@RuslanI](https://discourse.devontechnologies.com/u/RuslanI)\
**Post date:** [May 4, 2015, 7:59am UTC](https://discourse.devontechnologies.com/t/customer-support-unresponsive/18587/3 "2015-05-04T07:59:56Z")

</div>

> [@eboehnisch](#):
>
> Ruslan,
> 
> Your ticket was assigned to me as it’s a case that requires attention beyond the usual sales and support. Unfortunately I was busy and didn’t get to actually work on it as I was buried in development and company matters. My apologies. You will receive a reply soon.

Thank you! I received a reply from you and that was exactly what i was looking for.

---

<div class="post-metadata">

**Author:** ![system](https://devontech-discourse.s3.dualstack.us-east-1.amazonaws.com/uploads/original/2X/4/4e6ff70c96be2eb307a274d890bba8d71ba671b3.png) [@system](https://discourse.devontechnologies.com/u/system)\
**Post date:** [January 21, 2022, 11:41am UTC](https://discourse.devontechnologies.com/t/customer-support-unresponsive/18587/4 "2022-01-21T11:41:40Z")

</div>