You need to do clean the Sync location by right-clicking on the Sync Location in DEVONthink’s Preferences > Sync, and selecting Clean Location from the menu. This will clear out the Sync Data currently in that location and you will have to reSync. This is because we cannot apply encryption to the files in that Sync location. Sync has to retransmit the Sync data, encrypting it as it is sent.
Hi, I’m having a “3:10:58 PM: dtpostore.dtCloud Invalid encryption key.” error message on my iMac DTOP. I tried the clean steps above but this didn’t seem to work and I the app asked for Encryption. Not sure what this refers to. Are there more instructions? I’m using Dropbox and the iphone app hasn’t worked, synced, for me. It used to.
I didn’t change any of my encryption passcode, however my DTTG started giving “Encryption key not available” for my Dropbox sync locations with no known cause. The timing did coincide with me updating DTPO on my Mac to 2.9.12 though.