Default.Sorter and file permission problems

DEVONthink Tips
1

As there seems to have been a previous report of this problem:

http://www.devon-technologies.com/scripts/userforum/viewtopic.php?f=3&t=8324&p=38893&hilit=default.sorter#p38887

and as I have not had any other file permission problems, I think it might be interesting to report the following message arising from using the Sorter, which I have only just begun to use …

Switching off the sorter, deleting Default.Sorter, and starting again, leads to a repeat of the problem, and the same pattern of permissions.

Like the previous user, I think that perhaps I will avoid the Sorter for now :slight_smile:

2

Yes, this is a known problem with dropping folders on the Sorter and has been fixed for the upcoming update. For the time being, don’t drop folders on the Sorter.

3

I take it that that includes bundles - such as, for example, most OmniOutliner files.

4

Indeed.

5

Hello everyone,

I am experiencing this problem. Every time I start DevonThink and the sorter, it prompts me: “The document ‘Default.sorter’ could not be saved.”

I am fairly new to DevonThink, so I have no idea how to solve this. The prompting won’t stop, resulting in an effective freeze of the whole software.

System:
MBP 2017, fresh OS installation, recently updated to High Sierra, fresh DevonThink installation.

maybe another interesting point in this matter:
First, everything worked fine. I then tried to add larger amounts of files to the sorter. I added them and the sorter became unusable. I waited two hours but it seemed like it froze. I killed it. Restarted the whole thing and the error appeared. My uninformed guess is, that the sorter still blocks the file but neither do I know how to find that file nor how to proceed.

any help much appreciated
-corv

6

Please define “larger amounts”.

  1. In DEVONthink, select Tools > Hide Sorter.
  2. Quit DEVONthink.
  3. In the Finder, press Command-Shift-G and paste: ~/Library/Application Support/DEVONthink Sorter/Default.sorter . Move this file to your Desktop.
  4. Launch DEVONthink and select Tools > Show Sorter.

If this does not work then follow the same steps outlined above but do this for item 3…

  1. Open Applications/Utilities/Terminal.app and paste: defaults delete com.devon-technologies.think-sorter . Press Return.
  2. Then type: exit , press Return, and quit Terminal.
7

Thank you for your quick response.

larger amounts of data in my sense are:
I remember something like 10 GB and a few thousand files.
My Inbox.dtBase2 is 14.34 GB right now.

The first 4 steps do resolve the prompting but as soon as I add anything, the software freezes again.
My /Library/Application Support/DEVONthink Sorter/Global Inbox seems to catch all the files as intended and now covers 25.93 GB. But the software freezes and does not show anything.

I removed everything, i.e. the 14.34 GB and the 25.93 GB. Now it seems to be working. Thanks for your directions – I would not have been able to do this without them.

On a related but different track:
I am testing DT Pro Office with its 150 hours free. I am now at 37 hours left but so far were only able to use approx. 8 hours effectively for my work. Is there any way for me to use the full trial time again?

thanks and best regards,
corv

8

Sorry, but no, you can’t recover the time. However, you can request a trial extension via Help ? Support Assistant. Cheers!