Desktop Sorter issue/Dropped file

I have DT Pro (latest) and am running OSX Lion. I tried to place a pdf file from my desktop to an inbox and have received this: “Can’t put the dropped file in user caches folder! Investigate the problem using the Finder.” No idea what this means.
droped file.jpg

Sorry, a slightly obscure error message that we should change :slight_smile:

The error occurs when the Sorter cannot write to its cache folder. Try the following to see if it solves the problem:

  1. Open DEVONthink and ensure that every document you have stored in the Sorter has been transferred to DEVONthink.
  2. Open DEVONthink preferences, select the Sorter tab and quit the Sorter.
  3. In Finder select the menu option Go->Go to Folder and type the following ~/Library/Caches and press the Go button.
  4. Find the folder com.devon-technologies.think-sorter and drag to the trash.
  5. From DEVONthink preferences, restart the Sorter


Work liked a charm! Thanks.