DEVONthink Pro 1.3.2 stability

Chazzo · August 30, 2007, 7:53am

Does anyone have problems with the stability of DEVONthink Pro 1.3.2 that were not there in 1.3.1?

Since upgrading, I’ve had a lot of crashes of the kind reported here when importing web archives, or saving them from within DT (no problems with PDFs, thank goodness). This has happened on both my iBook G4 and my iMac G5. The iMac has just had a clean system install, and I don’t think I ever had a single crash with 1.3.1.

A representative crash log is attached below. I’d be grateful for any comments and suggestions.


Host Name:      mr-white
Date/Time:      2007-08-29 16:26:17.635 +0100
OS Version:     10.4.10 (Build 8R218)
Report Version: 4

Command: DEVONthink Pro
Path:    /Applications/DEVONthink Pro/DEVONthink Pro.app/Contents/MacOS/DEVONthink Pro
Parent:  WindowServer [56]

Version: 1.3.2 (1.3.2)

PID:    346
Thread: 0

Exception:  EXC_BAD_ACCESS (0x0001)
Codes:      KERN_PROTECTION_FAILURE (0x0002) at 0x00000004

Thread 0 Crashed:
0   com.apple.WebCore              	0x95d4adcc WebCore::FrameLoader::interruptionForPolicyChangeError(WebCore::ResourceRequest const&) + 28
1   com.apple.WebCore              	0x95d68070 WebCore::MainResourceLoader::interruptionForPolicyChangeError() const + 48
2   com.apple.WebCore              	0x95d685fc WebCore::MainResourceLoader::stopLoadingForPolicyChange() + 44
3   com.apple.WebCore              	0x95d686f0 WebCore::MainResourceLoader::continueAfterNavigationPolicy(WebCore::ResourceRequest const&, bool) + 32
4   com.apple.WebCore              	0x95d5606c WebCore::PolicyCheck::cancel() + 92
5   com.apple.WebCore              	0x95d5688c WebCore::FrameLoader::stopPolicyCheck() + 492
6   com.apple.WebCore              	0x95d56a94 WebCore::FrameLoader::stopAllLoaders() + 52
7   com.apple.WebCore              	0x95d56f5c WebCore::FrameLoader::stopLoadingSubframes() + 60
8   com.apple.WebCore              	0x95d56a9c WebCore::FrameLoader::stopAllLoaders() + 60
9   ...devon-technologies.thinkpro 	0x00133cf0 0x1000 + 1256688
10  ...devon-technologies.thinkpro 	0x00133f1c 0x1000 + 1257244
11  ...devon-technologies.thinkpro 	0x001307b0 0x1000 + 1243056
12  ...devon-technologies.thinkpro 	0x00131bb4 0x1000 + 1248180
13  ...devon-technologies.thinkpro 	0x00130d90 0x1000 + 1244560
14  ...devon-technologies.thinkpro 	0x000342c0 0x1000 + 209600
15  ...devon-technologies.thinkpro 	0x0013cc80 0x1000 + 1293440
16  ...devon-technologies.thinkpro 	0x00098324 0x1000 + 619300
17  ...devon-technologies.thinkpro 	0x00007ad4 0x1000 + 27348
18  com.apple.AppKit               	0x93980390 -[NSAlert didEndSheet:returnCode:contextInfo:] + 108
19  com.apple.AppKit               	0x9396b3ac -[NSAlert buttonPressed:] + 380
20  com.apple.AppKit               	0x9381ec4c -[NSApplication sendAction:to:from:] + 108
21  com.apple.AppKit               	0x9381eb80 -[NSControl sendAction:to:] + 96
22  com.apple.AppKit               	0x9381ea60 -[NSCell _sendActionFrom:] + 156
23  com.apple.AppKit               	0x9381e540 -[NSButtonCell performClick:] + 472
24  com.apple.AppKit               	0x9381dd64 -[NSButton performKeyEquivalent:] + 424
25  com.apple.AppKit               	0x9381db68 -[NSView performKeyEquivalent:] + 140
26  com.apple.AppKit               	0x9381dac8 -[NSWindow performKeyEquivalent:] + 32
27  com.apple.AppKit               	0x9381da1c -[NSWindow keyDown:] + 92
28  com.apple.AppKit               	0x937d9fa0 -[NSWindow sendEvent:] + 6424
29  com.apple.AppKit               	0x937828d4 -[NSApplication sendEvent:] + 4172
30  com.devon-technologies.AppKit  	0x0038b0d0 -[DevonApplication sendEvent:] + 276
31  com.apple.AppKit               	0x93779d10 -[NSApplication run] + 508
32  com.apple.AppKit               	0x9386a87c NSApplicationMain + 452
33  ...devon-technologies.thinkpro 	0x00002a0c 0x1000 + 6668
34  ...devon-technologies.thinkpro 	0x00002710 0x1000 + 5904

Thread 1:
0   libSystem.B.dylib              	0x9000b348 mach_msg_trap + 8
1   libSystem.B.dylib              	0x9000b29c mach_msg + 60
2   com.apple.CoreFoundation       	0x907ddba8 __CFRunLoopRun + 832
3   com.apple.CoreFoundation       	0x907dd4ac CFRunLoopRunSpecific + 268
4   com.apple.Foundation           	0x92c097e8 +[NSURLCache _diskCacheSyncLoop:] + 152
5   com.apple.Foundation           	0x92be11a0 forkThreadForFunction + 108
6   libSystem.B.dylib              	0x9002bd08 _pthread_body + 96

Thread 2:
0   libSystem.B.dylib              	0x9000b348 mach_msg_trap + 8
1   libSystem.B.dylib              	0x9000b29c mach_msg + 60
2   com.apple.CoreFoundation       	0x907ddba8 __CFRunLoopRun + 832
3   com.apple.CoreFoundation       	0x907dd4ac CFRunLoopRunSpecific + 268
4   com.apple.Foundation           	0x92c086a8 +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 264
5   com.apple.Foundation           	0x92be11a0 forkThreadForFunction + 108
6   libSystem.B.dylib              	0x9002bd08 _pthread_body + 96

Thread 3:
0   libSystem.B.dylib              	0x9004a6e8 syscall_thread_switch + 8
1   com.apple.Foundation           	0x92bf95dc +[NSThread sleepUntilDate:] + 152
2   com.apple.AppKit               	0x9381aa10 -[NSUIHeartBeat _heartBeatThread:] + 1100
3   com.apple.Foundation           	0x92be11a0 forkThreadForFunction + 108
4   libSystem.B.dylib              	0x9002bd08 _pthread_body + 96

Thread 0 crashed with PPC Thread State 64:
  srr0: 0x0000000095d4adcc srr1: 0x100000000200f030                        vrsave: 0x0000000000000000
    cr: 0x24244202          xer: 0x0000000020000000   lr: 0x0000000095d68070  ctr: 0x0000000095d68760
    r0: 0x0000000095d68070   r1: 0x00000000bfffdc00   r2: 0x00000000a59c91d8   r3: 0x00000000bfffdcd8
    r4: 0x0000000000000000   r5: 0x0000000006e2eacc   r6: 0x0000000000000000   r7: 0x0000000000000000
    r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x00000000a5980b84
   r12: 0x0000000095d68760  r13: 0x0000000000170000  r14: 0x000000000016d7f8  r15: 0x000000000016cb74
   r16: 0x0000000000000000  r17: 0x000000000016c030  r18: 0x000000000016ef08  r19: 0x0000000000170000
   r20: 0x000000000016e92c  r21: 0x0000000040000000  r22: 0x0000000000000000  r23: 0x0000000000000000
   r24: 0x0000000000000000  r25: 0x00000000bfffde5c  r26: 0x0000000006e14700  r27: 0x00000000bfffdeb8
   r28: 0x00000000bfffdcd8  r29: 0x00000000bfffdcd8  r30: 0x0000000006e2eac0  r31: 0x0000000095d56a70

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cgrunenberg · August 30, 2007, 8:53am

You’re probably using the beta of Safari 3 and that’s causing the instability.

Chazzo · August 30, 2007, 12:01pm

Thanks, Christian. I am certainly using Safari 3. Does that mean that everything should be OK once Apple releases a final version, or will you need to update DT? Any ideas on a timetable for either of these?

Also, should the crashes stop if I use DT to view and archive web pages? Or has Safari 3 brought changes to Webkit that affect how DT handles web pages internally?

cgrunenberg · August 30, 2007, 12:51pm

Safari 3 installs a newer and obviously instable WebKit. But the disk image of the beta includes a deinstaller and after using it everything should be fine again.

DarylF2 · September 4, 2007, 4:44pm

Do you plan on making a Safari 3-compatible version of DEVONthink Pro 1.x? Or will we have to wait for DEVONthink Pro 2? I’m not trying to nag you, I’m just curious!

I have need of testing with Safari 3, but can’t live without DEVONthink Pro… Sad, but oh-so-true… So right now I use a separate old Mac for Safari 3 testing, but I’d much prefer to be able to use my fast Mac Pro!

Chazzo · September 4, 2007, 4:47pm

I take it Christian was saying that he’s waiting for Apple to release a stable version.

For me, the advantages of Safari 3 rather outweigh the problems it causes with DT

Bill_DeVille · September 4, 2007, 5:26pm

I spend most of my working time inside my DT Pro Office databases.

I’ve got rock solid stability with Safari 2.0.4. So I’ll wait for a release of Safari 3 with a stable WebKit.

I’ve got bookmarks in a database for the sites I routinely visit to harvest new information. Some of those, like Science, I visit on a weekly basis to look at the current issue. Some, like Science Daily News I visit every day or two. The built-in browser in DT Pro is very stable with the current OS X WebKit (not the version in Safari 3 beta). The contextual menu options in the built-in browser are convenient for pulling down information as a rich text note, an HTML page or as a WebArchive. Probably 99% of my captures are as rich text notes, so that I don’t pull down ads and other extraneous stuff.

DarylF2 · September 4, 2007, 5:54pm

Not everyone can just wait until Safari 3 is released, though. Web developers, for whom DTpro is also a very useful tool, need to start working now on Safari 3 compatibility for web sites. Not being able to use Safari 3 and DEVONthink Pro on the same machine is a troublesome liability.

I realize there may not be much that can be done now, if the bugs are in Safari 3 and not easily worked around, but a progress/status report (even if just to say we’ll have to wait for the final release of Safari 3 and/or DTpro 2, as that would at least allow us to plan properly) would be appreciated.

Bill_DeVille · September 4, 2007, 6:47pm

I wish we could say that Apple plans a revision of WebKit on September 27, or on October 4.

But we can’t. We don’t know.

Currently, there’s an official release of Safari that’s stable. And a beta release that’s, well, a beta.

kewms · September 4, 2007, 7:04pm

Perhaps the answer is to complain to Apple about Safari 3 bugs? Not much DT can do about software they didn’t write…

Katherine

DarylF2 · September 4, 2007, 7:34pm

Bill, understood. All I really wanted was to know if this is a known issue DT can code a workaround for, or if the problems require a new, more stable, Safari 3 version to fix.

Your reply clearly implies that we need to wait for Apple to release a new Safari build with this issue fixed, and that’s all I really wanted to know.

DEVONrat · September 4, 2007, 8:32pm

The problem with Safari 3 beta is not confined to DTP/O. I had to deinstall S3 beta to kill a lot of weirdness with Spell Catcher. God speed a stable Safari 3, which will presumably arrive clinging to the back of Leopard.

cgrunenberg · September 7, 2007, 3:13pm

I’m running the Safari 3.0.3 beta for several days now without any issues using the current beta of DEVONagent/DEVONthink. Although those betas improve the compatibility to Safari 3 & Leopard slightly, I’m not sure if this makes any difference or if third-party hacks not adapted to Safari 3 are to blame for the experienced issues.