Devonthink Pro Office crashes on start

leeatmg · July 13, 2017, 3:24am

For some reason, DTP started crashing on me immediately on startup today. I get the good old “DEVONthink Pro quit unexpectedly” box, with the option to report to Apple. Here is the crash report that comes up with it…any ideas? I have done nothing new recently - no updates of any kind, etc. and use the most recent update of DTP. Safe mode does not solve the issue. Thanks in advance for any help…

—Lee

Process: DEVONthink Pro [809]
Path: /Applications/DEVONthink Pro.app/Contents/MacOS/DEVONthink Pro
Identifier: com.devon-technologies.thinkpro2
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: DEVONthink Pro [809]
User ID: 501

Date/Time: 2017-07-12 20:23:09.479 -0700
OS Version: Mac OS X 10.12.5 (16F73)
Report Version: 12
Anonymous UUID: 8FD52CDB-208F-DEF4-E81C-86F8EC366088

Time Awake Since Boot: 200 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
–>
__TEXT 000000010fac5000-000000010fcd0000 [ 2092K] r-x/rwx SM=COW PboardType

Thread 0 Crashed:
0 ??? 0x000000011ecaf000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007fff5013ac48
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x000000011ecaf000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0

Binary Images:
0x10fac5000 - 0x10fccffff +??? (0) <119218DC-C0C2-3CF8-AA39-4B001E4E96D4> (null)
0x11ecae000 - 0x11ecebdc7 +??? (433.5) <322C06B7-8878-311D-888C-C8FD2CA96FF3> (null)

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 377
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=2548K resident=0K(0%) swapped_out_or_unallocated=2548K(100%)
Writable regions: Total=8404K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8404K(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 2
Stack 8192K 2
__DATA 704K 5
__LINKEDIT 208K 3
__TEXT 2340K 3
shared memory 8K 3
=========== ======= =======
TOTAL 67.2M 12

Model: iMac17,1, BootROM IM171.0105.B20, 4 processors, Intel Core i7, 4 GHz, 24 GB, SMC 2.34f2
Graphics: AMD Radeon R9 M395X, AMD Radeon R9 M395X, PCIe, 4096 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020
Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x8634, 0x535550455254414C454E54303200000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020
Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x8634, 0x535550455254414C454E54303200000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.21.171.126.1a2)
Bluetooth: Version 5.0.4f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Thunderbolt Ethernet Slot 2, Ethernet, en5
Network Service: Wi-Fi, AirPort, en1
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@194,0,0
PCI Card: ethernet, Ethernet Controller, Thunderbolt@193,0,0
PCI Card: pci1b73,1100, USB eXtensible Host Controller, Thunderbolt@192,0,0
PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@191,0,0
Serial ATA Device: APPLE SSD SM0512G, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: USB 3.0 Bus
USB Device: USB to ATA/ATAPI Bridge
USB Device: G-DRIVE USB
USB Device: USB audio CODEC
USB Device: USB 3.0 Bus
USB Device: Mercury Optical
Thunderbolt Bus: iMac, Apple Inc., 28.1
Thunderbolt Device: Thunderbolt 2 Dock, Other World Computing, Inc., 1, 25.1

BLUEFROG · July 13, 2017, 3:55am

Please download a new installer from here and replace your current version: Downloads

Do NOT run a third-party uninstaller. If your browser isn’t set to open safe downloaded files, just double-click the ZIP file to decompress it. Then double-click the disk image to open it, and drag and drop the application into the /Applications folder, allowing it to overwrite the old version when you’re prompted.

NOTE: (There is no danger to your data when you do this. (1) Your data is not stored in the application, and (2) we would not give you instructions that would jeopardize your data.)

Also, please check the Forums before posting. This has already been reported more than once. Thanks.

leeatmg · July 13, 2017, 4:22am

Sorry - I did a couple of searches for crashing on startup, etc. but nothing came up. My apologies…will try this fix. Thanks!

leeatmg · July 13, 2017, 4:25am

That definitely fixed it. Thanks for the quick fix!

JavaG66 · July 15, 2017, 3:50pm

I was having the same issue, and this solution worked for me also. I thought Downloads should have been a link in your original reply, but I was able to find it under the webpage menu item DOWNLOADS.

JTCC · July 17, 2017, 7:42pm

I had the same issue today and followed the instructions. Happy to report all is working now.

theophilus · July 18, 2017, 7:10pm

I use 2 different Macs in offices in two different locations. Within the last three days, I’ve had the same problem on BOTH Macs. One runs El Capitan and the other Sierra.

Fortunately, the solution suggested here has worked on the one I’m on today (the El Capitan machine). I’ll try it on the other next time I’m there.

I am also having the same problem with BusyCal (an app from another vendor) during the same time frame.

I’m wondering what has changed. I don’t think I’ve installed any system updates on either machine, and to my knowledge, there haven’t been any app updates either. I suspect that there is something about Apple’s infrastructure — although I thought that DTPO bypassed most of that.

This is an app that I depend upon for critical info, and I need it to be rock-solid. Glad the fix, when I found it, was relatively painless.

BLUEFROG · July 18, 2017, 10:10pm

There’s some more info here: blog.devontechnologies.com/2017/ … on-launch/

Betsy · July 19, 2017, 5:15pm

Bumping to keep this at the top for the next person who gets bitten by this, as I was this morning. I was glad to have found and implemented the fix without having to contact Support.

jradel · July 23, 2017, 6:10pm

What I find interesting is that the in-place updates to DTPO don’t keep this issue in check. I had actually just recently updated to the latest version, 2.9.14, yet I was still bitten by this until I downloaded the current installer off of the download page.

Isn’t this something that you should be able to make completely transparent for those who download updates on a regular and reasonably timely fashion?

PLM50 · August 9, 2017, 1:13am

I have the same problem - I’ve pasted the crash log below. I downloaded the full installer and that didn’t help.
Appreciate the help!!

Patrick

Process: DEVONthink Pro [92641]
Path: /Applications/DEVONthink Pro Office.app/Contents/MacOS/DEVONthink Pro
Identifier: com.devon-technologies.thinkpro2
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: DEVONthink Pro [92641]
User ID: 501

Date/Time: 2017-08-08 20:32:59.404 -0400
OS Version: Mac OS X 10.12.6 (16G29)
Report Version: 12
Anonymous UUID: 0018386C-6E74-96FD-22A0-A856F4A04954

Sleep/Wake UUID: E795B981-E721-4BD4-9347-2F74910BA2F4

Time Awake Since Boot: 53000 seconds
Time Since Wake: 3300 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (Code Signature Invalid)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):
–>
__TEXT 00000001026bb000-00000001028c6000 [ 2092K] r-x/rwx SM=COW PboardType

Thread 0 Crashed:
0 d|N 0x00000001036c7000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000
rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007fff5d544c40
r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000
r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000
rip: 0x00000001036c7000 rfl: 0x0000000000000200 cr2: 0x0000000000000000

Logical CPU: 0
Error Code: 0x00000000
Trap Number: 0

Binary Images:
0x1026bb000 - 0x1028c5fff +d|N (0) <119218DC-C0C2-3CF8-AA39-4B001E4E96D4> d|N
0x1036c6000 - 0x103703dc7 +d|N (433.5) <322C06B7-8878-311D-888C-C8FD2CA96FF3> d|N

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 85365
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=2548K resident=0K(0%) swapped_out_or_unallocated=2548K(100%)
Writable regions: Total=8404K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8404K(100%)

                            VIRTUAL   REGION

REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
STACK GUARD 56.0M 2
Stack 8192K 2
__DATA 704K 5
__LINKEDIT 208K 3
__TEXT 2340K 3
shared memory 8K 3
=========== ======= =======
TOTAL 67.2M 12

Model: MacBookPro11,3, BootROM MBP112.0138.B40, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.19f12
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.171.130.1a1)
Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM1024F, 1 TB
USB Device: USB 3.0 Bus
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

BLUEFROG · August 9, 2017, 2:30am

Please start a Support Ticket. Thanks.