DEVONthnk mail archive not working

DEVONthink
1

Hi All
Whenever I attempt to archive my mac mail the program crashes. I initially thought that it was because I have so many messages. However, the CPU usage is very low (0.1%) and the activity monitor shows the app as not responding. I have check that the app has full disk access through system prefs.
Any other ideas would be appreciated.

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2

What operating system and version of DEVONthink are you running?

Also, I would not suggest archiving that entire mailbox at once. I would suggest archiving individual sub-mailboxes to lessen the burden while importing.

3

Hi Bluefrog,

Running OSX 10.14.4 and DTPO 2.11.3

There’s only one mailbox, did you mean to suggest only one folder?

4

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Each of these is considered an individual Mailbox.

You need to have the Apple Mail plugin properly installed. I suggest you do this…

  1. Quit Mail.
  2. Quit Pro Office.
  3. Enable Full disk access in System Preferences > Security & Privacy for DEVONthink Pro Office
  4. In the Finder, hold the Option key and choose Go > Library .
  5. Go into the Mail/Bundles folder and delete the DEVONthink mail conduit bundle.
  6. Relaunch Pro Office and install the Mail plugin from the DEVONthink Pro Office menu item > Install Add-Ons .
  7. Relaunch Mail and enable the plugin via Apple Mail’s Preferences > General > Manage Plug-ins .

Also, the current version of macOS is 10.14.5. It’s suggest to keep the OS up to date as well. Cheers!

5

Thank you - looks like it was an issue with the plugin, working now. Appreciated.

6

You’re welcome.