”Download label greyed out with DTG4 for several PDFs

DEVONthink To Go
1

Following what might have been a broken upgrade from 3 to 4 for both Mac and iOS products, I’ve started seeing a number of PDFs on my iPhone and iPad where the Download label is greyed out, leaving me unable to download these documents. I can long press the group they’re in and download the entire group’s contents, but in most cases I want only specific files and not the entire group.

I’ve verified, optimized, cleaned, and rebuilt the database multiple times across all my devices with no success. I’ve uninstalled and reinstalled the iOS apps - no luck. I’ve even created a new database and set up a new sync, but still these files can’t be downloaded individually.

And there’s nothing wrong with the files - when I download the group level, the files are fine. If I drag them into my Global Inbox, they sync and (automatically) download on the iOS apps successfully.

Am I missing something here? Could I have screwed something up migrating from 3 to 4, which would suggest I simply need to rebuild EVERYTHING from scratch?

1 Like
2

Are these PDFs the larger ones? There could be a bug related to (manually) downloading larger files. We will investigate this when we’re all back from the holidays.

2 Likes
3

No - they are not particularly large, and there is no obvious pattern to those files I can’t download.

4

How large are the PDF documents which can‘t be downloaded? E.g. larger than 16 MB? And how large are the other ones?

5

I have no support ticket on this alleged “broken upgrade”. Can you clarify or are you just referring to this downloading issue?

Could I have screwed something up migrating from 3 to 4, which would suggest I simply need to rebuild EVERYTHING from scratch?

“Very unlikely” is the answer to both questions.
How did you “migrate” ?

7

Welcome @LoneTraveler
Could you open a support ticket with me? Thanks!

1 Like
8

Installed V4, made sure everything looked ok, and uninstalled V3. Both were active on the macOS and iOS products for a few hours, so I’m wondering if this caused syncing issues for some files.

1 Like
9

Apologies - it looks like the ones that can’t be downloaded ARE indeed greater than 16 MB. This was not a limitation with V3, so hopefully it’s something that can be remedied in V4. Thanks for looking into it, and again - apologies for the confusion.

1 Like
10

It’s not a limitation. It’s just a regression and development will look into it after the holidays.

1 Like
11

I am using iron bonjour connection to my MacBook for syncing my iPad. In the past it has worked quite well. But now I have problems downloading a PDF file of 30 MB.

12

This has already been discussed, in fact in my reply just before yours.

It’s not a limitation . It’s just a regression and development will look into it after the holidays.

13

I’m experiencing the same issue with a 16 MB PDF file that won’t download to my iPad or iPhone. The file opens fine on my iMac. I’m running DEVONthink 4 on my iMac and DTG4 on my iPad and iPhone.

14

Thanks for the specifics. I have done some more refined testing and indeed the limit seems to be 16MB and larger.

15

+1 same problem

16

Is this something you’re confident can be addressed within a reasonable time frame? I ask only because I have dozens if not hundreds of documents greater than 16MB scattered across multiple databases / groups, and before I start moving them all to Global Inbox, I’d rather get a read on how long a fix might take.

17

“reasonable” is a very subjective word. :smiley:

Open a support ticket with me for some off-to-the-side discussion. Thanks.

18

This issue is fixed for version 4.0.4.