I shall be brief as I am to distraught to waffle.
DevonThink crashed unexpectedly (again). I was connecting to my dial up, on logging on I set Spamfire to collect mail - and switched to DT. It crashed. Nothing else did. I when re-opened DT. Every entry for today was gone. My feature article for my client - due in tomorrow, and hours in the writing - just gone. Plus every other entry from today.
I have organised my working life around it. It is just so good for me. I now have a serious problem. I cannot trust it to look after the work I do to earn my living. Something like this happened at the end of last week. The results weren’t so calamitous as tonight.
I backed up the database files as they were when I re-opened DT and made my horrendous discovery. I backed up the back-up files. I then opened these in DT as the new ‘masters’ - and still today’s work is not there. So what can I do now?
Things that are odd about this, I am hoping any of this might help:
After last week’s crash - I regularly press keys to save every article I work on. So why aren’t they there?
The DT folder in Application Support has 10 database files. I always thought it worked only with 4?
I tried V & R - no errors show, as I tried to recover the lost work
I also tried R & O - this showed I had 666 files - is that significant
I had to leave Boswell behind because of a loss of data problem. That lead to me discovering DT.
The last few weeks prior to the crashes DT has helped me be so organised and productive. Now I feel such great despair.
I see that you may ask me to mail my db files - which ones ? - the backup or the ‘originals’ that existed after I re-started from the crash? Do I have to zip them before I FTP them - do I need a user ID or password - when I FTP?
I can’t believe that DT fooled me into thinking it saved as I pressed the keys to save. A break down in trust between human and app.
Is there any hope that this problem - for me and DT on my Mac - can be understood and removed.