DT3 <> DTG sync mess // files lost

DEVONthink
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Hi everyone,

since the last update of either DTG or (what I suspect) DT3 (I am running 3.0.2.) there is no sync possible anymore which, to be honest, scares me a lot.
Today I scanned a couple of documents (Scanner Pro on my iPhone, shared them to DTG and synced that.
They never arrived on my MacBook.
I get some crazy errors on my MacBook:
NSCocoaServer Domain 256
after resetting the sync options on my Mac it says the path already exists.

Could someone please help?
I think this is the worst thing that can happen to a software like this? Losing files is a serious issue, right?

Thanks and kind regards,
Niels

2

Unfortunately I’ve just had a couple of databases messed up because of some sort of sync error involving iCloud, DTTG and DT3. This might be a problem with iOS 13, which still seems to be beta software at present. I’m still on MacOs 10.14. I don’t believe I’ve ever had a database trashed before in something like ten years of using DT. I was not happy with DT3 before, and I am even less happy now. It is possible it is the fault of the OS, but my confidence and patience are fast disappearing.

3

so true, unfortunately.
It is always sad to see a product evolving backwards, at least at certain aspects.

I got things sorted so far, I deleted the complete synchronization from my iCloud settings and set this up again. Does it work now? Yes. Am I confident it will work for longer? Not really.

I would not have switched to DT3 if the OCR would still work in DT2 on Catalina.

4

According to the screenshots the synchronization doesn’t work but this shouldn’t affect your databases or remove files, the databases are only out-of-sync. Anyway, we’re trying to work around the iCloud issues, different sync locations (e.g. Dropbox) are highly recommended in the meantime.

5

a few files were lost as I use the iPhone as a scanner as mentioned above.
Thanks for taking a look and thanks for working on this.
However I am not quite willing to use a different sync location that I would have to pay for instead of using something that use to work earlier.

Is there a chance to get my money back for DT3? For me personally nothing changed for the better with the new version…
best,
Niels

6

If it’s any help, I use Dropbox for sync and it’s working fine for me with DT3 3.0.2 and DTG 2.7.5.

1 Like
7

Only if you purchased/upgraded recently, in that case please contact sales - at - devon-technologies.com.

8

Hi Amalis,
it is help and I thank you for your answer.
my databases are small enough to use the free version of dropbox as a sync store.
I am right now trying it :slight_smile:

Best,
Niels