DT4 unusable. Go back to DT3 or alternatives

DEVONthink
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1

Beachball spinning. It’s basically unusable now. I’ve considered rolling back to DT3 (if that’s possible) - and even downloaded EagleFiler to see if it would be a good replacement. Steps I’ve taken to try to fix it include:

  • rebooting
  • rebuilding databases

Getting ready to give up. Looking up the version number now…and even that is spinning. Never had these issues with v3. Activity Monitor shows DEVONthink using 99-100% of the CPU when it spins. Version 4.1

When I force quit DT commonly relaunches and shows Database ‘Inbox.dtBase2’ seems to be already in use!

I hit continue….and then try to open a DB and it’s back to…not working.

2

When I force quit DT commonly relaunches and shows Database ‘Inbox.dtBase2’ seems to be already in use!

There is nothing unusual here. This warning prompt has been shown for years when DEVONthink crashes or is terminated improperly.

Relaunch and don’t try to open the database. Then in DEVONthink, hold the Option key and select Help > Report Bug.

3

Launch Apple’s Activity Monitor application (see Applications > Utilities), select DEVONthink in the list of processes while it’s frozen/unusable, choose the menu item View > Sample Process and send the result to cgrunenberg - at - devon-technologies.com. Thanks in advance!

In addition, version 3 is still available and has been updated last week, see DEVONtechnologies | Legacy Versions. Finally, licenses of version 4 are valid for both versions.

3 Likes
4

I am also having serious spinning beachball issues with 4.1. The previous releases of 4, including betas, worked well for me. I haven’t upgraded to Tahoe so it’s not that. It repeatedly hangs – not indefinitely, but for far too long. This seems to be triggered – not exclusively but predictably – by the DT plugin for Raycast, which initiates searches via the scripting interface and pulls metadata.

5

If you remove that third-party plug-in, does DEVONthink still “beach-ball”?

6

A sample would be useful in this case too.

7

I just sent the report. I use Hazel with DT, and now have disable it to see if that’s related. The report I sent is with Hazel disabled.

8

Not sure if it’s related:

for the first time got my DT4 spinning a beach ball, while simply reading a pdf and doing some highlighting.

macOS Tahoe.

Had to force shut down DT and then re open

9

I use Hazel and DEVONthink 4. No issue and knowing how Hazel works it is not integrated into DEVONthink so …. I think there is not need to disable if it is useful to you. Or if disabling it helps, that is surprising and should be reported.

1 Like
10

A large PDF document?

11

28 MB large

12

And how many pages? Depending on the PDF and the changes saving might require some time.

13

Have sent one, thank you.

14

Support says it’s likely because I use a large number of smart folders. Something changed in v4 with handling this. Used the same number of smart folders in V3…no problem. Apparently they are working on an update.