I have just installed DTPO and a brand new ScanSnap 500M. I can scan a document fine but I always get an error dialog in DTPO. I check the system logs and I see:
The privileges have been verified or repaired on the selected volume
Device 0x00004003 added.
Device 0x00004003 added.
2007-03-02 12:12:10.767 DEVONthink Pro[12696] Problem occurred during RDE startup: BuildSyntaxBadDesc error: Illegal descriptor
Mar 2 12:12:10 merlin-new crashdump[12701]: RDE crashed
Mar 2 12:12:11 merlin-new crashdump[12701]: crash report written to: /Users/adrian/Library/Logs/CrashReporter/RDE.crash.log
Mar 2 12:12:13 merlin-new crashdump[12703]: RDE crashed
2007-03-02 12:12:13.440 DEVONthink Pro[12696] IRIS RDE didn’t create the file `/Users/adrian/Library/Caches/DEVONthink Pro/OCR/2007_03_02_12_12_05.pdf’, error: NSError “OCR process didn’t write any data to “/Users/adrian/Library/Caches/DEVONthink Pro/OCR/2007_03_02_12_12_05.pdf”!” Domain=DTErrorDomain Code=9101 UserInfo={
NSFilePath = “/Users/adrian/Pictures/2007_03_02_12_12_05.pdf”;
NSLocalizedDescription = “OCR process didn\U2019t write any data to \U201c/Users/adrian/Library/Caches/DEVONthink Pro/OCR/2007_03_02_12_12_05.pdf\U201d!”;
NSLocalizedRecoveryOptions = (Continue, Skip);
NSLocalizedRecoverySuggestion = “Continue to import the document as is, or skip it?”;
}
The RDE Crashdump is attached.
Any suggestions on how to proceed - I think my mac is fairly stock.
I just reinstalled the scansnap drivers and rebooted I still get exactly the same error message from DTPO:
2007-03-02 13:35:25.407 DEVONthink Pro[441] Problem occurred during RDE startup: BuildSyntaxNoCloseString error: Missing "' Mar 2 13:35:25 merlin-new crashdump[455]: RDE crashed Mar 2 13:35:26 merlin-new crashdump[455]: crash report written to: /Users/adrian/Library/Logs/CrashReporter/RDE.crash.log Mar 2 13:35:28 merlin-new crashdump[457]: RDE crashed 2007-03-02 13:35:28.365 DEVONthink Pro[441] IRIS RDE didn't create the file/Users/adrian/Library/Caches/DEVONthink Pro/OCR/2007_03_02_13_35_18.pdf’, error: NSError “OCR process didn’t write any data to “/Users/adrian/Library/Caches/DEVONthink Pro/OCR/2007_03_02_13_35_18.pdf”!” Domain=DTErrorDomain Code=9101 UserInfo={
NSFilePath = “/Users/adrian/Pictures/2007_03_02_13_35_18.pdf”;
NSLocalizedDescription = “OCR process didn\U2019t write any data to \U201c/Users/adrian/Library/Caches/DEVONthink Pro/OCR/2007_03_02_13_35_18.pdf\U201d!”;
NSLocalizedRecoveryOptions = (Continue, Skip);
NSLocalizedRecoverySuggestion = “Continue to import the document as is, or skip it?”;
}
Mar 2 13:35:28 merlin-new crashdump[457]: crash report written to: /Users/adrian/Library/Logs/CrashReporter/RDE.crash.log
I’m sorry to see you’re encountering such difficulties. I’m afraid this is a subtly different problem. Note the actual error message. It is very strange however and indicates that some data is not correctly installed because the OCR engine is not initialising properly.
Now I would attempt to reinstall DTPO by dragging the existing copy to the trash and copy it from the disk image. Then log out and back in. I hope that would fix this for you. Let us know otherwise at support@devon-technologies.com
In that case your G4 definitely has problems. Try all the regular cleanup procedures: caches, repair permissions etc.
Last week I had a strange problem where an AppleScript didn’t work with a new build of DTPO. The day before it worked perfectly. Once I removed all the contents of all Library/Cache folders and rebooted my machine, it worked again.
The moral of the story: Mac OS X suffers from bitrot and you need to clean the system from time to time.