DTPO Quarantined due to trojan

[Smitty]

Hello! I have two separate issues but will address them in separate postings. This one is the most critical. My DTPO DB was quarantined by antivirus software due to a “Win.Trojan.Locky-30618”. I have a number of other DB’s and they don’t seem effected. Can anyone advise? All my important data from a business I run is in this DB.

Thank you!

Smitty

[Cassady]

Have you imported any emails into your DB?

[korm]

@Cassady

Have you imported any emails into your DB?

This virus usually arrives in infected Word documents.

The forum cannot fix your problem, though. You need [i]Support[/i], not the forum. If you open a ticket they can guide you through collecting info from DEVONthink that can contribute to resolving your problem.

[Smitty]

@Cassady

Have you imported any emails into your DB?

Hey Cassady! Yes, Actually, I have done this…

[Smitty]

@korm

@Cassady

Have you imported any emails into your DB?

This virus usually arrives in infected Word documents.

The forum cannot fix your problem, though. You need [i]Support[/i], not the forum. If you open a ticket they can guide you through collecting info from DEVONthink that can contribute to resolving your problem.

Thanks Korm…That makes a lot of sense. Sorry to post in the wrong place!!