DTTG not allowing me to log in - Asking me to pay

DEVONthink To Go
1

I purchased the upgrade of DTT3 however with the new version of the app (yesterday I upgraded version), it logged me out and is asking me to pay…I tried pressing Restore and it is not working.
Help, I used DTT3 in my day to day. What am I doing wrong?

2

Maybe you chose the free intro period and didn’t actually buy an in-app purchase? And version 3.1.5 (updated just yesterday) should extend the free intro until the end of August.

3

I don’t think that is the case, however, how can I validate this?

4

You should have received a payment confirmation email and invoice from Apple. The App Store should give you all the information you need.

5

Thanks, I checked and it was purchased on February 16, 2021. How can I make it work again? Even remember I paid and upgrade from V2.X, but I might be wrong

6

Forget what I said…I used another account…thanks

7

When you used another Apple ID then, of course, DEVONthink To Go cannot know that you purchased. All purchases are tied to the Apple ID you used for purchasing.