Would you mind sharing these documents with us, maybe, by email (or direct message here)? We’ll treat them confidentially, of course, as we’re mainly interested in why they would not be found.
“This is a test. A little brown fox ran across the road.”
Try, in DDTG this command:
NEAR (brown ran, 4)
(annoying the syntax isn’t the same.)
I find zero results.
I don’t know why DTTG missed so many files with a basic AND query in that other database I was posting about (sorry, no, can’t share those proprietary files), but I don’t have all day to investigate.
That database was large. Over 1 GB. I realize that size is nothing that DT can’t handle, but perhaps it’s related somehow.
It’s been a disappointing experience and I will probably request a refund from Apple.
I have a log file with details about what method a client runs on their computers (yes, this log has the client’s permission and knowledge).
There are lines with “Log usage” followed by different types of usage.
In DT3 on the Mac, the line below correctly finds the log files.
Log item [A-Z]*SendLogic
However, in DTTG, the same command finds … nothing. The log files are there. Perhaps in this case DTTG doesn’t support the same operators, which, if true, is more frustration. Not sure about this, but search is what I need to work perfectly and it doesn’t or at least not as expected.
Try this:
Select Help > Appendix > URL Commands > Performing Service Tasks and click the Execute link under reindex. Then quit and relaunch the application.
I have a text file with “Log Usage” (words next to each other) as text in it.
I do a search: NEAR (Log Usage) and nothing is found.
Log Usage (without the near) is found.
–
The other example I posted above for a simple search in a Word document is not found either. If DTTG doesn’t support a search operation, it should give an error, not display nothing (this isn’t a case where “failing silently” is desired). Of course, based on what I read, I believe my Word example should work too, but it doesn’t on a one line word document.
So, 9 documents found on DTTG and 20 on DT using a simple “AND” search.
Not sure what to do except get a refund as this product doesn’t seem to work for me.
As I was removing the DTTG databases prior to refund, I noticed that DTTG did not seem to remove the storage from iCloud (I waited overnight to see if the data were freed back up). I had to go into iCloud and manually “Delete Data” for DTTG – globally. In this case, that’s fine since I’m no longer going to be using it.
Not sure if this is another DTTG bug or if it’s just how iCloud works and you have no control over it.
Did you try my suggestions where DTTG did not find a match (but DT did)?
Yes, I tested the search with the NEAR operator as you were describing it (see the screencap above). I had no issue finding the document in either of our apps (though obviously the syntax differs).
I don’t know about your documents but I could send you two documents that didn’t work. Simple DOC file created in LibreOffice. Same with a text file. You seem to be dismissive of this issue. I’ll be glad to help, but I’m not posting documents on the public forum.
Also, I had about 10 other documents that didn’t match in the database in question. 9 found in DTTG and 20 found in DT3 using the same simple “term1 term2” query type. That’s not good.
I would like to figure out and resolve these issues. In that case, I would happily re-purchase DTTG.