Entered old license key, now trial is locked

DEVONthink
1

Hi, first time poster: I’m using the DT trial, with 60-ish hours left. I entered my old v2x license code, as I thought it might take me to an upgrade page, but instead the app is now completely locked.

When I launch, almost every menu item is greyed out, and my database doesn’t open. On launch, I get the window to enter my license, and that’s it.

Is there any way to get my trial back?

2

Welcome @mistercharlie

Hold the Option key and choose Help > Report bug to start a support ticket.
Thanks!

3

Removing your license key might work.

Edit: Sorry, Jim and I posted at the same time, so you can disregard my post.

4

Thanks, I’ll do that!

5

You’re welcome.