error message when trying to upgrade

DEVONthink Tips
1

Hi Everyone,
I’m trying to upgrade from DTPro to DTPro Office. When I drag the new application into my Applications folder, I tell it to replace the old DT with the new and then I get this error message:

The operation can’t be completed because the item “BWToolkitFramework” is in use"

Any ideas what this means or how I can fix it? Now I can’t access any of my data so I’m freaking out! Thanks in advance for your help!
Rachel

2

(Instead of replacing the app,) I would put DtP to the trash, then restart the Mac. After reboot empty the trash and drag DtPO to the applications folder.

3

Thanks for your reply. But if I drag DTP to the trash, won’t I lose all of my data? How do I do this shift while also trying to preserve all of my data?

4

No, you won’t be losing anything with DtP version 2.
Your databases are stored outside the application, you will find them per default - if you haven’t changed the location - in Users/Your Name/Documents/Name of database.dtBase2.
Additional files in the global inbox (which is a database) are stored in /Users/Your Name/Library/Application Support/DEVONthink Pro 2/Inbox.dtBase2.

5

Perfect! Thanks for your help.