Figuring out why DTTG4 does not seem to sync via bonjur

DEVONthink To Go
1

Hi all, I’ve installed Bonjour Sync on multiple DEVONthink instances on the Mac and it syncs flawlessly. i.e., using one DEVONthink as the server for incoming connections via Bonjour and then multiple DEVONthink desktop versions all sync locally. This has been working flawlessly.

On DEVONthink To Go 4, on the other hand, it seems it’s not really reliably working. Sometimes it will sync. Other times it could take days, if at all, that the inbox would be synced. When I press the Sync button on the main screen, that shows basically nothing. Also activity seems to show nothing.

the settings shows as far as i can tell last sync was 10 days ago

CleanShot 2026-03-21 at 12.39.27
CleanShot 2026-03-21 at 12.39.27928×1041 78.8 KB

Is there a log or a way to check if it’s actually syncing or what the issue is?

Happy to hear any advice anyone has.

PS using latest versions of MacOS, iOS, DEVONthink and DEVONthinkTG etc

best

Z

2
  • Do you have DEVONthink To Go 3 removed and the device rebooted?
  • You also haven’t indicated if you’re using more than one sync method.
3

ן @BLUEFROG

DEVONthink 3 isnt installed

i only use 1 sync methods (the bonjour sync)

thx!

Z

4

In DEVONthink To Go, tap the Action (…) button > About > Contact Us to start a support ticket. Thanks!

5

done, Thx @BLUEFROG

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