File still pending


Since quite recently, files that I capture on iPhone (DTTG v2.7.2) no longer “really” sync to DTPO (v2.11.13) on the Mac.
The actually show blurry and when I want to move them to some other DTPO location, I have a log message “File still pending”. I have tried to “Download pending files” to no avail. Deleting and re-capturing these files don’t help at all.
I think I experience this issue since the last update to DTTG a few days ago.

Please help.

Thanks in advance

In DEVONthink To Go 2, select Help > Contact Us to start a Support Ticket.

Also, how are you capturing the files in DEVONthink To Go?
Are you using Share > Copy to DEVONthink to the Global Inbox?


Yes, I use the Share > Copy to DT to send the doc to Global Inbox.

I created a support request per your instructions.