File will not import

I am running devonthink 3.8.6 on an M1 mac air running 12.5.1
I have several pdf files that devonthink will not import. I run Import → Images with OCR and then select files. On my devonthink window, it tells me it is adding file, then scanning it - then notice disappears, file is not in devonthink (did global search), and still in my downloads folder
1 file has a qr code (vaccine card), other is a credit card statement - not complicated, display without problems in pdf expert.
Any ideas?

Thanks for the report!
We are currently testing an update to the OCR engine on Apple Silicon Macs.
Thanks for your patience and understanding.

I am having a very similar problem with ExactScan Pro (22.6) and DEVONThink 3 (3.8.6) on an M1 Macbook Air (Big Sur 11.6). Things had been working well for a while but suddenly last month, scanning a document would save the file, switch to DEVONThink 3, trigger the Activity… and then fail silently. If you need any logs to help fix this let me know.

We have released an updated version of the OCR today, please try installing this version via DEVONthink 3 > Install Add-Ons after quitting and relaunching DEVONthink.

I’m not getting the option for ABBYY FineReader 1.1.21. It is greyed out…
I’m running DT 3.8.6 under macOS 12.6 on 2019 iMac5k.

This update is only available on M1/M2 Macs.

Got it–thanks!