Just spent an hour copying and editing a dozen files into new NATIVE text and RTF docs within DevonThinkPro. I realized I needed to group some so I created a new folder which promptly disappeared all the files except for the new folder. As I recreated one of the disappeared files, the program advised that I had another version but it wasn’t until I opened a new file that two versions of the old file appeared.
I tried rebuilding the database (nothing), deleting the app and reinstalling it. No change. Looked for the com.devon*.think file to delete but only have these in my App Support folder:
I created the file in DevonThink, in the database I had been adding files to. There’s no value in a screenshot because the folder shows no files, just a sub-folder. The folder had 8 or 9 files before making the sub-folder.
I went back to see if I could do any kind of screenshot. Restarted the app and now the entire folder (with files, sub-folder) is gone. This is frustrating.
All databases are in my Documents > Projects > DevonThink folder
This morning I was able to Open the missing database and the files and sub-folder were there, including one file I deleted (after converting from text to RTF, I deleted the txt file).
This computer is still using Sierra (not High), version 10.12.6. It’s a new iMac (2017). The Documents folder isn’t synchronized with anything other than my backup program.
I don’t know how to reproduce the first two instances of disappearing files (different databases). The files were there, then they were not. Then some were. If I knew how to reproduce, I’d have a better description for understanding and addressing the problem.
Thanks for your suggestions about what to look for. Not inclined to trust the platform with important docs (without backups) until I can find a way to resolve this mystery.