Thought I’d add my two cents, for whatever it’s worth. I do not claim to be an expert in software engineering, but I do know how to use sophisticated programs and databases. My work is primarily academic, heavy on the research and heavy on the writing.
I left Devonthink some time ago – perhaps a year ago when it lost a vast number of files that are indispensable. A collection that I had been adding to for perhaps 10 years. I believe it was when I was upgrading, although I can’t remember exactly. It was just gone. No sign of it anywhere in DT’s system. The main response I got from DT was that it couldn’t happen. There are a lot of things I don’t think can happen, yet they do. I have always thought I’m an excellent driver and never could cause a serious accident. And then I did. Yes, there is a difference between evidence based / assumed on assumed evidence and beliefs about one’s own talents. But there is no meaningful difference when the assumed evidence or firmly held belief simply doesn’t hold up in the real world.
I was able to recover my collection from backup. But if I can’t trust that an expensive, sophisticated app appealing to knowledge workers can’t safely store my knowledge, then it’s useless. After losing my collection, with no confidence that DT even believed me, I left DT.
The way I managed my files after that was fine. However, now a lot of the work I do involves working with the same data on my iPad and my Macbook Pro, and the way in which DT organizes and syncs information suits me well, so I started using DT again.
I’m currently upgrading my laptop and doing a massive clean up, which involves re-thinking how I organize and store my data. I’ve been procrastinating by doing rather excessive research – or at least research that takes a lot of my time. There are other ways to manage my workflow, even if DT was quite smooth for what I’ve been doing lately. If DT is acquiring a reputation of losing files-even occasionally-it’s off my list of contenders.
I was fairly dismayed and surprised when DT lost my collection of files. If this is still going on, I’ll need to rearrange one of my other options.
At the time I lost my files I got the impression that DT thought this impossible. Now I see that I was anything but unique. The work I’m doing now is possibly more important than that which I lost. And relying on a backup system to keep your main system running renders it no longer a backup but a integral part.