In sorter I’ve got one inbox for every database. In one of the inboxes there are 12 files that seems to be stuck. Opening the database doesn’t empty the inbox.
I’ve searched for the files in ~/Library/Application Support/DEVONthink Pro 2 and ~/Library/Application Support/DEVONthink Sorter.
What happens if you do a contextual click on that box and select “Open Group”? What do you see in the Console (Application > Utilities > Console.app) when you select the Action menu item “Send to DEVONthink”?
2009-04-06 21.12.44 [0x0-0x478478].com.devon-technologies.think-sorter Syncplicity is not running
2009-04-06 21.13.06 [0x0-0x478478].com.devon-technologies.think-sorter SyncpCMPlugIn_PostMenuCleanup( instance: 0x9eb4d0 )SyncpCMPlugIn_ExamineContext(0x9eb4d0, 0x16e13874, 0xbfffefd6)
2009-04-06 21.13.06 [0x0-0x478478].com.devon-technologies.think-sorter IsSyncpRunning: Could not make connection to /tmp/syncp-qtus
2009-04-06 21.13.06 [0x0-0x478478].com.devon-technologies.think-sorter Syncplicity is not running
Those messages are not from us but from some third-party contextual menu.
Ok. “Open group” shows nothing at all. Is there any way to se the files in Finder?
No, “Open Group” opens the group in DT2. The best thing you can do is to open Terminal (in Applications > Utilities) and enter this command:
chmod -R +w ~/Library/Application\ Support/DEVONthink\ Sorter/Default.sorter
The next release will break locks and force files to be writable when they’re dropped in.
Thanks for your help! The command didn’t solve it so I guess I have to wait for the next release.
It won’t help you with this version. Can you zip that file that I asked you to change the permissions on and send it to firstname.lastname@example.org?