# Full sync download greyed out

**URL:** <https://discourse.devontechnologies.com/t/full-sync-download-greyed-out/85656>\
**Category:** DEVONthink To Go\
**Created:** [November 29, 2025, 9:11am UTC](https://discourse.devontechnologies.com/t/full-sync-download-greyed-out/85656 "2025-11-29T09:11:27Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![MacLife](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/m/e480ec/32.png) [@MacLife](https://discourse.devontechnologies.com/u/MacLife)\
**Post date:** [November 29, 2025, 9:11am UTC](https://discourse.devontechnologies.com/t/full-sync-download-greyed-out/85656/1 "2025-11-29T09:11:27Z")

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Hey I have Devonthink 4 running on an iMac as a Bonjour Server. And now I have DTTG4 installed on my iPhone. I have connected the local bonjour server both are running. But no pdf files are being downloaded. In DTTG settings - sync - locations the option Files downloading is set to Always.

BUT wenn ich long press the database there is an option called downloading which is set to Manual but I can NOT change it to Always.

 ![DTTG](https://devontech-discourse.s3.dualstack.us-east-1.amazonaws.com/uploads/original/3X/1/2/12d5c472a7abebcfe948d877ce0ab5faf757ddcf.jpeg)

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [November 29, 2025, 2:14pm UTC](https://discourse.devontechnologies.com/t/full-sync-download-greyed-out/85656/2 "2025-11-29T14:14:24Z")

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Was the database imported from another sync location?

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<div class="post-metadata">

**Author:** ![MacLife](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/m/e480ec/32.png) [@MacLife](https://discourse.devontechnologies.com/u/MacLife)\
**Post date:** [November 30, 2025, 4:54pm UTC](https://discourse.devontechnologies.com/t/full-sync-download-greyed-out/85656/3 "2025-11-30T16:54:05Z")

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Thanks I have it working now. Had to delete the App and reinstallled it now everything is synced

BUT now my license is not saved. I have 4 seats available but everytime I restart the I have to Register the licence again

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [November 30, 2025, 5:16pm UTC](https://discourse.devontechnologies.com/t/full-sync-download-greyed-out/85656/4 "2025-11-30T17:16:07Z")

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This has already been reported and is under investigation, e.g.,…

> [@DTTG4 license to DT Server not persistent](https://discourse.devontechnologies.com/t/dttg4-license-to-dt-server-not-persistent/85639):
>
> I have upgraded my DEVONthink Server to v4 wihtout issues. Updating the iOS app is now throwing issues. assigning the licsense is working only temporary. As soon as I close the app and restart it, the license needs to be assigned again. why is the sync-settings to WebDAV not migrated from v3? This is annoying to add and sync again. Edit: The license in my user account is correctly shown. Seems the app is just not saving it persistant.

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<div class="post-metadata">

**Author:** ![MacLife](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/m/e480ec/32.png) [@MacLife](https://discourse.devontechnologies.com/u/MacLife)\
**Post date:** [November 30, 2025, 5:37pm UTC](https://discourse.devontechnologies.com/t/full-sync-download-greyed-out/85656/5 "2025-11-30T17:37:50Z")

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thanks for the information

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<div class="post-metadata">

**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [November 30, 2025, 6:04pm UTC](https://discourse.devontechnologies.com/t/full-sync-download-greyed-out/85656/6 "2025-11-30T18:04:03Z")

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You’re welcome.

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**Author:** ![CleG](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/c/71e660/32.png) [@CleG](https://discourse.devontechnologies.com/u/CleG)\
**Post date:** [November 30, 2025, 8:50pm UTC](https://discourse.devontechnologies.com/t/full-sync-download-greyed-out/85656/7 "2025-11-30T20:50:07Z")

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Thanks for this update. I’ve been battling with this too on iPadOS and iOS. I also seem to have the download issue. I can see all the databases that I expect to sync but I’m unable to download documents even after going through the licence registration piece for the umpteenth time. I normally have downloads set to on demand but when I select a document, pressing download in the viewing section does nothing. When I change the database to always download, after a few seconds, a message pops up on screen saying “couldn’t download documents”. I can download the same documents in DTTG3 though. Hopefully there is a fix for this too.

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<div class="post-metadata">

**Author:** ![MacLife](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/m/e480ec/32.png) [@MacLife](https://discourse.devontechnologies.com/u/MacLife)\
**Post date:** [December 2, 2025, 7:45am UTC](https://discourse.devontechnologies.com/t/full-sync-download-greyed-out/85656/8 "2025-12-02T07:45:05Z")

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I can confirm with the DTTG update that has been released today the issue with license has been fixed. Thank you very much