Greyed out “download” line

Why do I sometimes see a download like that is greyed out and not clickable? I am definitely connected to the internet via high speed wifi. Sample below.

  • Have you checked if the file is missing in DEVONthink?

  • Is there anything reported in DEVONthink’s Window > Log?

  • Is there a triangle on the sync icon in DEVONthink To Go’s bottom toolbar? If so, touch it and tell me what it reports.

  • Are you indexing files in DEVONthink on the Mac?

    • If so, are you synhcronizing the contents of indexed items?