Ordered the Infoworker bundle last Sunday. Now, almost a week after, still no codes for Think nor Agent. In the prompt mail it stated up to two days before generating the code. Well. How long before the code is sent as well? Agent expired long time ago - only got to use it a couple of times, but I was impressed enough with it to buy it. Think I’m afraid of using too much - if the codes take this long to get here I fear I’ll loose the stuff I have generated in Think.
Imagine the horror. The horror…
So, Devon-guys, are you playing business or doing business?
Still, Think Pro looks sweet. To bad if waste of money!
It all depends on how the codes are created, some companies (like eSellerate) offer you the possibility to use their "code creator engine" to create the code. eSellerate also allows you to upload a file with codes that can be sent out.
But if you have your own code creator that your “seller company” can’t use on their machines then the info has to be sent to you and then you have to generate the serial number and send it out (which can be caught by a spam filter).
I have no idea how Devon Technologies handles this, just trying to give som possible explainations why a company doesn’t send out the codes at once.
I can actually understand if they don’t read the forum (they do, but perhaps not every day). Forums are usually a way for users to talk to each other, to get support from a company the best way is usually to send an email to support or sales or some similar address.
(Reading or should I say checking the forums take so much time that many avoid them … I’m usually one of them)
Monday 11th and still no code. I have sent emails asking, but no reply. Thought they actually wanted customers buying their products - but if people are to bother spending hard earned money on them, they kinda want something in return. After all - it’s only some numbers and letters (or however the code looks like).
This is computers, right? How hard is it to program it to make a code. Or is he (or she) throwing dice to generate code? If so, maybe they should get more dices.
To which address have you sent your e-mails? We usually reply within 24 hours or at least two business days. We have two license code e-mails here on our server that came back with a bounce because of a wrong e-mail address.
Please, give send us your details again so that we can track down your order and send you the codes you have purchased.