# Image Capture Sidebar issue

**URL:** <https://discourse.devontechnologies.com/t/image-capture-sidebar-issue/51838>\
**Category:** DEVONthink\
**Created:** [November 16, 2019, 3:59pm UTC](https://discourse.devontechnologies.com/t/image-capture-sidebar-issue/51838 "2019-11-16T15:59:34Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Marco](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/m/a698b9/32.png) [@Marco](https://discourse.devontechnologies.com/u/Marco)\
**Post date:** [November 16, 2019, 3:59pm UTC](https://discourse.devontechnologies.com/t/image-capture-sidebar-issue/51838/1 "2019-11-16T15:59:34Z")

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_Image Capture Sidebar stalled in DT3_  
I used for years DTPO with great satisfaction, both for work and at home  
Now I’m generally satisfied of improvements in DT3, but I’m a problem with sidebar Image Capture. When I move to this sidebar, my Epson workstation is recognised, I see Mail and Outlook icons, but after a few seconds DT3 begins to be stalled, the horrible coloured wheel start rolling and I am obliged to force exit from the program. I don’t need to import all my emails from Outlook or Mail, but i don’t see any options to choose this action.  
I’m using Catalina.  
Please I need help: importing documents from my scanner is necessary for my job.  
Tks.  
Marco

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [November 17, 2019, 1:37am UTC](https://discourse.devontechnologies.com/t/image-capture-sidebar-issue/51838/2 "2019-11-17T01:37:05Z")

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When the application is stalled, do a Spotlight search for **Activity Monitor**. Select our application in the list of processes - it should show _“(Not Responding)”_ and the name in red - and press **Command-Option-S** to run a sample on it. When the sample window opens, press the **Save** button and save it to your Desktop.  
Hold the **Option key** and choose **Help \> Report bug** to start a support ticket and attach the report.

_(Also bear in mind, it’s the weekend.)_

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**Author:** ![Marco](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/m/a698b9/32.png) [@Marco](https://discourse.devontechnologies.com/u/Marco)\
**Post date:** [November 17, 2019, 2:32pm UTC](https://discourse.devontechnologies.com/t/image-capture-sidebar-issue/51838/3 "2019-11-17T14:32:12Z")

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Hi Bluefrog, Tks for your help. I saved the sample, then I had to restart DT3, and I chose Help \> Report Bug. An email opened just with 3 attachments. I attached also the sample and I sent to [feedback@devontechnologies.com](mailto:feedback@devontechnologies.com). Hope everything is correct.

Have you a good Sunday.  
Marco

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [November 17, 2019, 3:10pm UTC](https://discourse.devontechnologies.com/t/image-capture-sidebar-issue/51838/4 "2019-11-17T15:10:59Z")

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Thanks. You too! 🙂