I haven’t been able to reproduce the same issue on scanner I have here although it is a different model to your colour laser jet.
There is a different way to get the same outcome as “Combine into single document” by:
Select “Documents” in the left hand list of options, and press the “Add document” button.
You can rename the document from the default “Untiled Document” by double clicking on the entry in the left hand list or by selecting it and pressing the Properties button.
Select your scanner
Ensure that you have “Combine into single document” turned off
On the top right hand side, select the document name from the list of “To” option.
After deleting “Library > Preferences > com.apple.ImageCapture.plist”, then start “Image Capture” (IC) and tried a new scan with “Combine into …”. Result: it worked, but file was stored in “Pictures” (this folder is located in user-profile).
Selecting different folder, which is not located in user-profile, scan again => it is not working, only single page-PDF.
So my solution is now to select a folder, which is located in my user profile.
Question still is, why was this working before with the other folder?
Hi,
I am using the trial version of the current DNPro Office 2.9.16. When choosing import via scanner, I do not get the option to click ‘combine into single document’. The only workaround is to scan into a new document as described in this forum, but this appears much more tedious to me.
Any idea why the option is not displayed? The manual clearly states that the option should be available.