# Import Email Conversations not working -\> imports only received messages

**URL:** <https://discourse.devontechnologies.com/t/import-email-conversations-not-working-imports-only-received-messages/58191>\
**Category:** DEVONthink\
**Created:** [September 6, 2020, 1:07pm UTC](https://discourse.devontechnologies.com/t/import-email-conversations-not-working-imports-only-received-messages/58191 "2020-09-06T13:07:34Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Chridi](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/c/51bf81/32.png) [@Chridi](https://discourse.devontechnologies.com/u/Chridi)\
**Post date:** [September 6, 2020, 1:07pm UTC](https://discourse.devontechnologies.com/t/import-email-conversations-not-working-imports-only-received-messages/58191/1 "2020-09-06T13:07:35Z")

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Hello,

at first, i already tried this:

> [@Apple Mail Missing "Add to DEVONthink3"](https://discourse.devontechnologies.com/t/apple-mail-missing-add-to-devonthink3/52573/2):
>
> To ensure things are installed and enabled properly, do this…
> 
> 1. Quit Mail.
> 2. Quit DEVONthink 3.
> 3. Enable **Full disk access** in **System Preferences \> Security & Privacy \> Privacy** for DEVONthink 3
> 4. In the Finder, hold the **Option key** and choose **Go \> Library**.
> 5. Go into the **Mail/Bundles** folder and delete the **DEVONthink.mailbundle**.
> 6. Relaunch DEVONthink 3 and install the Mail plugin from **DEVONthink 3 \> Install Add-Ons**.
> 7. Relaunch Mail and enable the plugin via Apple Mail’s **Preferences \> General \> Manage Plug-ins**.

So, i am working with macOS 10.15.6 an DTPro 3.5.2 and cannot import complete Email Conversations.  
It only imports the received message.  
Importing in DT Settings is enabled:  
 ![Bildschirmfoto von DEVONthink 3 (06-09-20, 14-48-40)](https://devontech-discourse.s3.dualstack.us-east-1.amazonaws.com/uploads/original/3X/e/e/eedddaf6feb0a4b0da68bf206e4b7827c49c575b.png)

The Plugin in AppleMail is active:  
 ![DT2](https://devontech-discourse.s3.dualstack.us-east-1.amazonaws.com/uploads/original/3X/7/e/7e729fda2a117620bb0392999a1ec74550d8fd67.png)

I tried to import from Apple Mail via “Add to DEVONtink 3”; both ways “Message” and “Mailbox”.  
Also the import started in DT (Import sidebar) only imports the received message.

How can I fix this?

Greetings

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [September 6, 2020, 5:50pm UTC](https://discourse.devontechnologies.com/t/import-email-conversations-not-working-imports-only-received-messages/58191/2 "2020-09-06T17:50:10Z")

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Have you tried archiving the Sent mailboxes independently?

PS: You really can’t _“fix”_ email threading. Conversations and threading are not infallible mechanisms _(and in fact are hindered by a lack of standards and hodge-podge of implementations over the years)_.

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**Author:** ![Chridi](https://discourse.devontechnologies.com/letter_avatar_proxy/v4/letter/c/51bf81/32.png) [@Chridi](https://discourse.devontechnologies.com/u/Chridi)\
**Post date:** [September 7, 2020, 12:34pm UTC](https://discourse.devontechnologies.com/t/import-email-conversations-not-working-imports-only-received-messages/58191/3 "2020-09-07T12:34:17Z")

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I wonder what the “normal” way is, to get Conversations imported.

What worked now:  
I moved the received and the sent messages manually in a new mailbox;  
so all messages belonging to a conversation are located in the same “folder”…  
then I can import the whole mailbox, keeping the conversation in DT

but that’s not really fast and easy …

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**Author:** ![wally](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/wally/32/24364_2.png) [@wally](https://discourse.devontechnologies.com/u/wally)\
**Post date:** [April 6, 2023, 1:27am UTC](https://discourse.devontechnologies.com/t/import-email-conversations-not-working-imports-only-received-messages/58191/4 "2023-04-06T01:27:27Z")

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I know this is an old thread but the workaround was to grab the subject title and use that as the search term. Then within the search results do the import and that pulls from all folders. I did a few tonight and it’s working great for me!

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [April 6, 2023, 2:32pm UTC](https://discourse.devontechnologies.com/t/import-email-conversations-not-working-imports-only-received-messages/58191/5 "2023-04-06T14:32:57Z")

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Are you referring to searching for the title in Apple Mail?

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**Author:** ![wally](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/wally/32/24364_2.png) [@wally](https://discourse.devontechnologies.com/u/wally)\
**Post date:** [April 6, 2023, 5:06pm UTC](https://discourse.devontechnologies.com/t/import-email-conversations-not-working-imports-only-received-messages/58191/6 "2023-04-06T17:06:58Z")

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Yep

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**Author:** ![BLUEFROG](https://discourse.devontechnologies.com/user_avatar/discourse.devontechnologies.com/bluefrog/32/135_2.png) [@BLUEFROG](https://discourse.devontechnologies.com/u/BLUEFROG)\
**Post date:** [April 6, 2023, 6:07pm UTC](https://discourse.devontechnologies.com/t/import-email-conversations-not-working-imports-only-received-messages/58191/7 "2023-04-06T18:07:05Z")

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Gotcha. Thanks for the clarification.