Indexing “stuck”

DEVONthink To Go Tips
#1

I’ve recently moved to a new iPad and after syncing over my databases in DTTG, I find that the indexing process is stuck. At the bottom of the sidebar I see an empty tiny pie chart and the message, “indexing 104164 items” which does not advance. It has been this way for a couple of days. Previously, when I sync’d over onto a new device, the “indexing” message would appear and count down, restarting from where it left off the previous time I had DTTG open and eventually finish indexing, but not this time.

How do I get indexing un-stuck?

Details; DTTG 2.7.1, iPad Pro 12 inch (2018), iOS 12.1.4, iCloud sync

#2

Have you quit and relaunched the app?

#3

Yes. I’ve restarted the app several times. Same result. The app syncs some databases and comes back to indexing with the same number.

#4

In DEVONthink To Go, select Help > Contact Us to start a support ticket. Perhaps the logs will shed some light on it.

#5

Will do. Thanks!

#6

I am having the same issue, so wanted to post on this board.

I have opened a ticket as well.

#7

I have the same issue. Indexing got stuck at some point and then it didn’t work since then.

#8

Please open a support ticket as noted above. Thanks!