Issue with capture toolbar

DEVONthink
,
1

When I try and use the screen capture toolbar app at the top of my Mac screen for the last few months the drop down box has become see through, so I cannot see the icons, for area, fill screen etc. The other tasks, new note, voice note etc are all fine. I’ve done the usual, quit DT3 etc but it I cannot fix it. I’ve also done a clean install this week and it is still there. I am using 3.9.8 and Sequoia 15.2. Any thoughts? Thanks

2

Is DEVONthink allowed to performed screen recording, see System Settings > Privacy & Security > Screen & System Audio Recording?

3

Welcome @Ian23
Were you clipping something tall and narrow?
If so, there is a known issue with the screen capture function in the Sorter and it will be fixed in the next maintenance release. In the meantime, do this…

  1. Quit DEVONthink.
  2. In the Finder, hold the Option key, and choose Go > Library.
  3. Go into Application Support/DEVONthink 3/UnifiedCapture. Your image should be there.
  4. Move the image out of this directory, e.g., to your desktop or to the Global Inbox’s alias.
  5. Relaunch DEVONthink.
4

Hi, the issue was that when I clicked the DT3 menu bar screen capture icon, the drop-down box did not show properly, and I could not see or therefore select any of the options. I decided to uninstall DT3, reboot, and reinstall, and this time it cleared the issue. All a bit odd, but it is fixed now. Thanks.

5

If this happens again, please start as support ticket