Left sidebar sometimes gets blank and unresponsive

DEVONthink
1

Since I upgraded to DEVONthink Pro 3.5 lately, I rather often face the problem that after some time of using DTP3 the left sidebar turns blank:

dtp3_list_of_databases_empty
dtp3_list_of_databases_empty907×1397 63.7 KB

I can still click on the little buttons above the side bar to access the reading list etc., but it only switches one time to the reading list and even when I switch back to the list of databases, the sidebar simply stays blank (look at active button on top and compare to the content of the sidebar!):

Screenshot 2020-05-21 at 23.08.58
Screenshot 2020-05-21 at 23.08.58210×789 7.36 KB

Screenshot 2020-05-21 at 23.17.32
Screenshot 2020-05-21 at 23.17.32212×788 7.41 KB

The problem is recurring and to my experience does not depend on:

  • number of databases open
  • size of currently active database (in use on the second to left pane)
  • age, that is creation date, of the database
  • databases are verified okay

Factors probably contributing to the likelyhood that the problem turns up:

  • large tree structure with open disclosure triangles in the second to left pane
  • switching between documents (small text and rtf files) and making many small edits
  • having one large database open, even if I do not actively “use” it during that particular session

The only solution to get back to the list of databases for me is quitting and restarting DTP3.

2

Can you clarify what you mean by ”large tree structure”?

3

Hello Bluefrog,

In the second to left pane where you have nested groups (subgroups, subsubgroups and so on), each with files beneath them, with several hundred of groups, a couple of dozens of groups opened, deepest level is 7th level from top group, each group has from 1 to a couple of hundred files in it.

For example working with the following database is likely to provoke the issue sooner:

Screenshot 2020-05-22 at 00.07.35

but I was able to melt it down to a much simpler database from which the screenshot of my first post was taken, without having used the larger database mentioned above. Stats from smaller database:

Screenshot 2020-05-22 at 00.11.51

With this database it took longer for the problem to occur.
Have already filed a bug report while the problem was visible (#928873).

4

Closing the window and opening a new one might be already sufficient. In addition, please choose Help > Report Bug while pressing the Alt modifier key and send the result to cgrunenberg - at - devon-technologies.com - thanks!