Hi. It used to be almost instantaneous for an item placed in the desktop inbox folder (or saved to inbox on a mac) to appear in the global inbox in DT, but lately, it takes quite a while. I can see the item sitting in the inbox folder, and I’m not sure why it is waiting to be imported (sometimes it sits for 1 min). Is this controlled by a setting? Is there any reason this behavior would change?
Thanks in advance.
Does it persist after a machine reboot?
Yes, I have rebooted several times.
I am reluctant to rebuild the database because I keep having problems with that (sometimes it works and sometimes it takes a long time and then crashes). If these might be related, or if this is a bug and not expected behavior, I can submit something under a bug report.
The fastest way to check if there is a problem with the Global Inbox database is to close DEVONthink, move the Inbox folder and the Inbox.dtBase2 database to the desktop, then start DEVONthink. This forces the program to create a new Inbox folder and Inbox database. If you can successfully put the stuck file into the new Inbox folder and it imports without a problem, then the old database that is now on the desktop is broken.