Mail import/message full text issue

DEVONthink Tips
1

Hi,

I am new to DevonThink Pro Office. I have imported email from Apple mail.app using v1.3beta2. However, once I open the database, all I see for each message is a mailto: link for each message and not the text of the message. Opening the ‘words’ drawer for the message suggests that the text of the message has been indexed. What do I need to do to display the full text of the message?

Thanks,

–Stuart Thorson

2

That is strange. Could you send us your database (maybe thinned out) by email to support@devon-technologies.com?

3

Actually before you do that, make sure you didn’t use the Scripts menu on the right hand side of the screen to import your mail with. Either use the built-in Mail Import window of DTPO or the commands under the Mailbox and Message menus in Mail.

4

I was able to restore the database from an old backup and the restored version worked fine. I suspect that the DB was corrupted somehow.

–Stu