Missing documents in global Inbox - Error

andreaskalt · November 20, 2009, 1:32pm

In my global inbox I get an error message in the log window:

~/Library/Application Support/DEVONthink Pro 2/Inbox.dtBase2/Files.noindex/doc/0/SKRIPT Fortbildung Küste.doc
~/Library/Application Support/DEVONthink Pro 2/Inbox.dtBase2/Files.noindex/pdf/1/https—www.klicksafe.pdf
~/Library/Application Support/DEVONthink Pro 2/Inbox.dtBase2/Files.noindex/pdf/2/http—moodle.de-file.pdf

It says “Fehlgeschlagen” in the Info column.

It seems, DTPO tries to import those files but doesn’t find them. I have already deleted the global inbox to have it replaced with a fresh one but the problem persists.

These files were indeed failed imports that brought DTPO to crash - so it seems something was not properly finished.

What can I do about it?

cgrunenberg · November 20, 2009, 3:08pm

The logged messages are kind of confusing (the next beta will improve this), please check the folder ~/Library/Application Support/DEVONthink Pro 2/Inbox. The folder contains probably those problematic files, just remove them.

andreaskalt · November 20, 2009, 9:52pm

That folder is empty.

cgrunenberg · November 23, 2009, 1:32pm

Does DT still log these messages upon startup?

andreaskalt · November 23, 2009, 2:08pm

Yes, the message keeps coming back - complete with a lag when it seems to try to do something with these files.

cgrunenberg · November 23, 2009, 2:10pm

Do you use the Sorter and does the Sorter’s inbox contain those documents?

andreaskalt · November 23, 2009, 3:28pm

I do use the sorter but it is empty.

cgrunenberg · November 24, 2009, 5:57am

Strange. The files should be either in the Sorter or in the inbox folder. Anyway, the next beta will fix the messages and then we’ll see where those files are really located.