Missing Inbox and Smart Rules

DEVONthink
1

Dear DT Community,

I have been trying out the DT Pro trial, and finally jumped in today and purchased a license key. In the trial version I had setup several smart rules, and had some files in my Global Inbox waiting for sorting.

I upgraded to Big Sur, purchased a license key, and activated the software. After reopening the databases I had created the files that I had already sorted are present. However, all my Smart Rules and files in the global inbox are missing.

Is there any way to get these back please?

Kind Regards,

Mike

2

How exactly did you upgrade to Big Sur, did you do a clean install of Big Sur? The inbox and the smart rules are stored in the same application directory (~/Library/Application Support/DEVONthink 3/SmartRules.plist and ~/Library/Application Support/DEVONthink 3/Inbox.dtBase2) but licensing the application doesn’t touch them.