Hello DT staff:
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I’m using OSX, 11.2.3, Silicon. I’m having difficulty adding some data to DT.
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I opened a web link which then opens a document in a new tab (if I were to download that document it would be in pdf format). I’m simply trying to import into DT a link that shows the first page of the document.
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In Firefox (using Duck search), I open the document; select my Clip to Devonthink extension, but nothing happens (but the extension works properly on other pages). If I go to Share/Devonthink via the search bar and then select Clip to DT the dialogue box opens. When I select add, the web link is added – but the area where I should see the web page text is just black.
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In Safari, however, the C-to-DT extension does open when selected; when I select “add” it does add the web link but area where the added web page text should show is black. And there is a message that says “Missing Plug-in”.
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I have tried uninstalling and reinstalling the DT extension but that didn’t change anything.
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What is odd is that I was having this problem a few days ago, but then it started working properly (data added as PDF+text) but not its not working again (and I don’t see the option to add PDF+text). I have not added any new programs or updates software in the past few days.
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Any suggestions are greatly appreciated.